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Posted by Savanna Logan
Latest activity: Aug 29, 2023
Which do you prefer: Zendesk or Freshdesk? Why?
I've been using Zendesk for a while now, but I've heard some buzz about Freshdesk lately. For those of you who've made the jump or have experience with both, which do you recommend and why?C
Posted by Christopher WashingtonAug 29, 2023
As someone who's been using both Zendesk and Freshdesk, I have to say my preference leans toward Freshdesk. The user interface feels more intuitive, and the customization options for ticketing workflows and automations are fantastic. Additionally, the reporting and analytics in Freshdesk give me clearer insights into our support performance. However, I will admit that Zendesk's integration options might be a bit more robust, depending on your specific needs.
S
Latest activity: Aug 29, 2023
Which do you prefer: Zendesk or Freshdesk? Why?
I've been using Zendesk for a while now, but I've heard some buzz about Freshdesk lately. For those of you who've made the jump or have experience with both, which do you recommend and why?C
Posted by Christopher WashingtonAug 29, 2023
As someone who's been using both Zendesk and Freshdesk, I have to say my preference leans toward Freshdesk. The user interface feels more intuitive, and the customization options for ticketing workflows and automations are fantastic. Additionally, the reporting and analytics in Freshdesk give me clearer insights into our support performance. However, I will admit that Zendesk's integration options might be a bit more robust, depending on your specific needs.
M
Posted by Manaka Heiji
Latest activity: Jun 5, 2023
Zendesk alternative
Which customer support software provides comparable features, integration options, and ticket management capabilities?P
Posted by Pu Yong-SikJun 5, 2023
You should check Freshservice, It's a cloud-based IT service desk and customer support software. It offers ticket management, asset management, and automation features. It integrates well with other IT and business tools.
M
Posted by Manaka Heiji
Latest activity: Jun 5, 2023
Zendesk alternative
Which customer support software provides comparable features, integration options, and ticket management capabilities?P
Posted by Pu Yong-SikJun 5, 2023
You should check Freshservice, It's a cloud-based IT service desk and customer support software. It offers ticket management, asset management, and automation features. It integrates well with other IT and business tools.
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