Zendesk
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What is Zendesk?
Zendesk is a customizable customer service platform that helps companies empower their customer service agents and sales teams with the tools to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement while also allowing organizations the flexibility to move quickly, focus on innovation, and scale with their growth.
Key benefits of using Zendesk?
Fully customizable: Zendesk allows you to curate and customize its software offerings to best fit your business. Utilizing Zendesk's APIs, you have the control to adapt Zendesk to your business.
Easy integration: Zendesk adapts to your business's workflows to make integration as easy and smooth as possible. With over 1200 prebuilt applications and extensions, you can easily set up Zendesk.
Built to scale: Zendesk is built to help your business scale. From small businesses to huge enterprises, Zendesk has product offerings that grow and adapt as your business begins to grow.
Zendesk Features
These are some of the core Zendesk features:
- Zendesk Support
- Zendesk Chat
- Zendesk Explore
- Zendesk Guide
- Zendesk Talk
- Zendesk Connect
- Multilingual
- Multi-brand
- Workflows
- Centralized hub
- Audit trail
- Help center
- Customer portal
- Community forums
Zendesk Pricing
Zendesk Discount
There are no Zendesk discounts available at the moment. However, we're working hard to bring you exclusive Zendesk discounts soon. So make sure you sign up to get notified when a deal goes live.
Pricing starts from: $19/month
Support Team: $19/month per agent billed annually
- Integrated ticketing across email, Tweets, and Facebook wall posts
- Business rules
- Customer details and interaction history
Support Professional: $49/month per agent billed annually
- Automatic redaction
- Multilingual support and content
- Service Level Agreement (SLA) management
Support Enterprise: $99/month per agent billed annually
- Sandbox test environment
- Third-party data storage
- Conversation routing based on agent skill
Suite Team: $49/month per agent billed annually
- Messaging across all socials, SMS, and email
- Ticketing system
- APIs available
Suite Growth: $79/month per agent billed annually
- Self-service customer portal
- AI enabled knowledge management
- Customized ticket layouts
Suite Professional: $99/month per agent billed annually
- Advanced voice capabilities
- Integrated community forums
- Data location services
Suite Enterprise: $150 - 215/month per agent billed annually or Custom
- Sandbox environment for change management
- Live data and external dashboard sharing
- Custom team roles and permissions
Zendesk Sell Team: $19/month per agent billed annually
- Document storage—2GB/user
- Public apps and integrations
- Pre-built sales dashboards
Zendesk Sell Team: $49/month per agent billed annually
- Sales forecasting and goals tracking
- Product and price book
- Propecting credits
Zendesk Sell Team: $99/month per agent billed annually
- Lead and deal scoring
- Advanced roles and permissions
- Task automation
