Which do you prefer: Zendesk or Freshdesk? Why?

I've been using Zendesk for a while now, but I've heard some buzz about Freshdesk lately. For those of you who've made the jump or have experience with both, which do you recommend and why?

S

Posted by Savanna Logan

Freshdesk

Customer Support

Zendesk

Latest activity: Aug 29, 2023

Which do you prefer: Zendesk or Freshdesk? Why?

I've been using Zendesk for a while now, but I've heard some buzz about Freshdesk lately. For those of you who've made the jump or have experience with both, which do you recommend and why?

C

Posted by Christopher WashingtonAug 29, 2023

As someone who's been using both Zendesk and Freshdesk, I have to say my preference leans toward Freshdesk. The user interface feels more intuitive, and the customization options for ticketing workflows and automations are fantastic. Additionally, the reporting and analytics in Freshdesk give me clearer insights into our support performance. However, I will admit that Zendesk's integration options might be a bit more robust, depending on your specific needs.