Malcolm!
20% CASHBACK All Plans. Forever.
Save up to $408/year
PremiumA customer self-service and automation platform that transforms the way a business interacts with their customers
Eligibility requirements
- New account signups only.
- NachoCard is required to redeem this discount for attribution purposes.
- Discount is provided in the form of cashback directly from NachoNacho. For questions related to your discount, please reach out to us.
- This deal is only available for premium members.
What is Malcolm!?
Use Malcolm! to create an online self-service system that your business can use with your own customers.
Our powerful, flexible and easy to use platform lets you quickly digitise your routine customer service related tasks, customer journeys, actions, follow-ups, questions, knowledge & policies. Then surface these to your customers via a dedicated self-service portal or by using our embeds which enable you to bring content and self-service functionality from Malcolm! into your existing websites, apps or products.
Key benefits of using Malcolm!?
- Happier customers
- Increased operational efficiency
- Free up your exisiting staff's time
- Lower cost per service
- 24/7/365 servicing capability
- Ongoing customer feedback & insight
- Agility, flexibility and scalability
- Create a point of differentiation from your competitors
- Use self-service to create new customer offerings
Malcolm! Features
- User Workflows (no-code digital forms): easily create digital forms and/or multi-stage user journeys which take your customers through recurring tasks and procedures
- FAQs and Knowledge Base: let your customers find their own answers using natural language search or by browsing a knowledge base
- Payments: Connect Malcolm! with your Square or Stripe accounts and take payments in Workflows from your customers.
- Integrations: Plug Malcolm! into your favourite app or service so when your customer fills in a Workflow you can automatically route that information into those systems
- Embeds, Widgets, Overlays & Plugins: bring the content and functionality you create in Malcolm! into your other websites, apps or products
- Hosted Hub: create a fully branded and easy to use customer self-service portal
Malcolm! Pricing
We offer 3 plans:
- Micro Plan: $50 per month
- Team Plan: $85 per month
- Team Plus Plan: $170 per month
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Malcolm! Discount Available
20% CASHBACK All Plans. Forever.
Save up to $408/year
Get 20% CASHBACK with our exclusive Malcolm! deal by subscribing from the NachoNacho marketplace. NachoNacho is the best way to buy SaaS with exclusive promo codes, coupons, and deals.
Malcolm! Reviews
Antony C.
Technical Director
Jan 16, 2024
As a SaaS product it’s a really well designed, feature rich and incredibly useful toolkit for customer service and other business functions that benefit from automation. It’s easy to setup and use and integrates with pretty much everything so you can setup online forms (for example) and have the data sent to email providers and stored in a database for you to query. If you need custom functionality the Malcolm! Team are amazing and will build what you need, but you can do most things out of the box.
Elliot R.
Consultant
Jan 16, 2024
Malcolm has allowed me to empower client teams to deliver customer value and also improve efficiency internally with rapid time to market. This is in part because Malcolm! has a user-friendly and intuitive interface, which has meant onboarding someone to use the platform is quick and they can start using the platform immediately.
The Malcolm! platform has supported me and my clients in a number of ways, including; maintainable FAQs; custom workflows to support some external customer needs such as specific customer information capture; feedback forms/surveys for internal and external; for some internal HR related activities.
Suffice to say, I’m incredibly happy with Malcolm! and the support we have received from their team and would highly recommend them.
Alberto D.
Director
Jan 16, 2024
We were looking for a customer service solution that could help us standardise tasks and make our customer interactions less manual, whilst generating proposals to meet new business requirements.
Malcolm is a great tool and enabled us to standardise FAQ's, optimising processes.
Setting it up was not that hard as it is quite intuitive. It has saved us time, money and resources so we definitely recommend it; worth every penny!