OverviewFreshdesk Omnichannel is the customer engagement platform where people and bots work seamlessly to delight customers.
Freshdesk is a cloud-based omnichannel customer engagement solution that provides a platform to help businesses provide exceptional customer service across various channels like email, chat, call, and social media. Freshdesk stands out from the other customer service solutions in the market with it's best-in-class AI feature, a wide range of customizations and automations, and most importantly, the industry-first, native Field Service Management features.
Delight your customers and win them for life
1. Support customers across various platforms like email, phone, call, chat, social media, and other messaging apps
2. Manage agents centrally, and move them across various channels based on the incoming load
3. Collaborate with multiple teams within your company to split, assign and resolve queries faster as a team
4. Automate redundant tasks like agent assignment based on the skill, workload, and availability
5. Empower customers with a comprehensive knowledge base and self-service portal
6. Analyze and gather critical insights on agent performances and customer experience with advanced analytics
7. Customize Freshdesk completely to suit your business requirements
8. Leverage AI and ML capabilities of Freddy, to take busy-work off your agents and provide faster resolutions to customers, without compromising on the quality