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Freshdesk Omnichannel is the customer engagement platform where people and bots work seamlessly to delight customers.
Featured Products
Customer Support
Featured Products
Customer Support
20% CASHBACK All Plans. Forever.
Save up to $4,560/year
Freshdesk Omnichannel is the customer engagement platform where people and bots work seamlessly to delight customers.

What is Freshdesk?

Freshdesk is a cloud-based omnichannel customer engagement solution that provides a platform to help businesses provide exceptional customer service across various channels like email, chat, call, and social media. Freshdesk stands out from the other customer service solutions in the market with it's best-in-class AI feature, a wide range of customizations and automations, and most importantly, the industry-first, native Field Service Management features.  

Delight your customers and win them for life.

Key benefits of using Freshdesk?

1. Support customers across various platforms like email, phone, call, chat, social media, and other messaging apps

2. Manage agents centrally, and move them across various channels based on the incoming load

3. Collaborate with multiple teams within your company to split, assign and resolve queries faster as a team

4. Automate redundant tasks like agent assignment based on the skill, workload, and availability

5. Empower customers with a comprehensive knowledge base and self-service portal 

6. Analyze and gather critical insights on agent performances and customer experience with advanced analytics

7. Customize Freshdesk completely to suit your business requirements

8. Leverage AI and ML capabilities of Freddy, to take busy-work off your agents and provide faster resolutions to customers, without compromising on the quality

Freshdesk Info

Freshdesk Features

These are a few of the main features Freshdesk offers:

  • AI-powered ticketing
  • Team inbox
  • Collision detection
  • Canned responses
  • Merging tickets
  • Parent-child ticketing
  • Collaboration tools
  • Helpdesk automation
  • Auto-assign tickets
  • Customizable support widget
  • Team Dashboards
  • Reports
  • Custom SSL certificates
Freshdesk Pricing

Freshdesk Discount

Get 20% cashback for all Freshdesk plans.

Save 20% on all plans with our exclusive Freshdesk discount by subscribing from the NachoNacho marketplace. All you need to do is click the "Subscribe" button on this page, sign up to NachoNacho, create a virtual credit card in seconds under the "NachoCard" tab, and use that card to make your purchase.

Discover the best Freshdesk promo codes and discounts only with NachoNacho.

Pricing starts from: $0/month

Support Desk

  • Free: $0 per month
    • Includes Email & Social Ticketing, Ticket Dispatch, Knowledge Base, Ticket Trend Report, and Data Center Location.
  • Growth: $18 per month
    • The Growth plan includes everything from the Free plan, Automation, Collision Detection, Marketplace Apps, Helpdesk Report, and more.
  • Pro: $59 per month
    • This plan includes Round-robin Routing, Custom Roles, Custom Reports, Dashboards, Customer Segments, and more.
  • Enterprise: $95 per month
    • The Enterprise plan offers everything from the previous plans, plus Skill-based Routing, Sandbox, Audit Log, Knowledge Base Approval Workflow, Agent Shifts, Email Bot, and more.


Freshdesk also offers 3 omnichannel plans in case you're interested in providing support over email, social, messaging, and telephony.

  • Growth Omnichannel: $35
  • Pro Omnichannel: $71
  • Enterprise Omnichannel: $119

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