Has anyone used Freshservice as a CRM for non-IT purposes?

My company is contemplating the adoption of Freshservice to manage our IT tickets, but they're also suggesting that we use it for our field service reporting.

Do you think it's possible to leverage this SaaS for our field service reporting needs?

Ideally, I'd like to be able to list assets, create future tickets for preventive maintenance work, and generate custom reports for our customers.

U

Posted by Umar Nguyen

Freshservice

Dev Tools

Productivity

Collaboration

Latest activity: Mar 16, 2023

Has anyone used Freshservice as a CRM for non-IT purposes?

My company is contemplating the adoption of Freshservice to manage our IT tickets, but they're also suggesting that we use it for our field service reporting.

Do you think it's possible to leverage this SaaS for our field service reporting needs?

Ideally, I'd like to be able to list assets, create future tickets for preventive maintenance work, and generate custom reports for our customers.

Z

Posted by Zac AdkinsMar 14, 2023

Yes, it is definitely possible to leverage Freshservice for your field service reporting needs. Freshservice is designed to handle IT service management, but it can be customized to support field service management as well.

T

Posted by Tara ShafferMar 16, 2023

Freshservice has the potential to be an excellent option for your field service reporting needs. With its ticketing system, you can easily list assets and create future tickets for preventive maintenance work.