How much does live chat increase conversion?

Would you recommend using live chat feature to increase conversion? We get a substantial traffic and I was wondering if this is something we can implement to increase conversion rate.

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Posted by Lucie Mcconnell

Customer Support

Latest activity: Mar 28, 2023

How much does live chat increase conversion?

Would you recommend using live chat feature to increase conversion? We get a substantial traffic and I was wondering if this is something we can implement to increase conversion rate.

Posted by Aidan RaymondJan 2, 2023

Live chat can have a positive impact on conversion rates. A previous company I worked for reported increases of up to 20%, we were also getting good traffic. There are other factors that may contribute to the effectiveness of live chat in increasing conversion like the responsiveness of the chat, the quality of the customer service, and the ability of the chat to address customer questions and concerns in real-time.

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Posted by Stuart CookFeb 12, 2023

I second this, adding a live chat feature on a website will typically lead to a 20% increase in conversion rates.

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Posted by Alessandro MichaelMar 28, 2023

Yes, I think Live chat can be a valuable tool for businesses to increase their conversion rates by providing immediate support to customers and addressing their concerns in real-time.