Is User.com still available?

Yes. The vendor now brands the product Positive User and offers paid plans and a seven-day free trial.

Which is a better fit for website visitor engagement?

Positive User is the better fit if visitor tracking, website personalization, and pop-ups drive the decision; it lists those features in its Marketing Automation Suite. Ontraport lists marketing tracking and testing in Pro.

Which includes payment management?

Ontraport lists payment management among its Plus features. Positive User does not publish a built-in payment-management tool in its plan comparison.

Is sales CRM included in both starting plans?

Ontraport includes CRM in Plus. Positive User lists Sales as a separately priced add-on rather than an included feature of its entry Campaigns plan.

How do their entry prices compare?

Positive User lists Campaigns at €69 per month billed annually. Ontraport lists Plus starting at $83 per month when billed annually. The prices use different currencies and cover different features.

Do either of them limit contacts?

Positive User lists unlimited contacts on its Campaigns, Marketing Automation Suite, and Customer Engagement Platform plans. Ontraport applies plan-based contact limits; check its current plan allowance for the list size you need.

Does either offer webchat?

Positive User offers live chat and chatbot tools. Ontraport lists webchat with its paid Inbox add-on, so buyers should account for that extra charge.

Can I try both without a credit card?

Yes. Positive User advertises a seven-day trial without a credit card, while Ontraport advertises a 14-day trial without a credit card.

User.com vs Ontraport

Choose User.com, now branded Positive User, if your priority is behavior-based marketing and website engagement; choose Ontraport if you need CRM, payments, and membership tools in the same system. Both vendors currently offer paid plans and free trials, but their published plans package sales and customer-facing tools differently.

Last updated October 31, 2026.

At a glance

User.com compared with Ontraport, one row per dimension
Dimension	User.com	Ontraport
Primary focus	Marketing automation and customer engagement	CRM, automation, payments, and websites
Payments and memberships	Not published as built-in tools	Included in Plus features
Sales CRM	Sales add-on listed at €59/month	CRM included in Plus
Starting price	€69/month, billed annually	From $83/month, billed annually
Website engagement	Visitor tracking, personalization, and pop-ups in Marketing Automation Suite	Pages and forms; tracking and testing in Pro
Customer-facing chat	Live chat and chatbot offered	Webchat through a paid Inbox add-on
Contact limits	Unlimited on Campaigns, Marketing Automation Suite, and Customer Engagement Platform	Plan-based contact limits
Automation limits	5, 20, or 100 active workflows across the three listed tiers	Not published
Included email volume	Up to 5,000 emails/month on the three listed tiers	Not published
Free trial	7 days; no credit card required	14 days; no credit card required
Integrations	Published integration directory, Zapier, and REST API	Published integration directory, Zapier, and API
Billing options	Monthly or annual	Monthly or annual

Scroll the table sideways to compare each row.

Which should you choose?

Choose User.com if

Marketing teams prioritizing visitor tracking and website personalization
Teams running email, SMS, and WhatsApp campaigns
Buyers who want published plans with unlimited contacts at the lower tiers
Teams willing to add sales or customer-service tools separately

See User.com — 15% CASHBACK

Choose Ontraport if

Businesses managing payments and subscriptions alongside CRM
Teams building membership sites and customer portals
Sales teams that want CRM included in the entry plan
Buyers who want a 14-day trial

See Ontraport

The verdict

The deciding factor is what you want alongside marketing automation. Positive User is the better fit for teams building campaigns around visitor tracking, segmentation, pop-ups, and multiple messaging channels; its Sales and Customer Service tools are priced as add-ons. Ontraport is the better fit when payment management, sales CRM, and membership features need to sit alongside campaigns from the Plus plan. Compare the plan and add-on costs for the features you will actually use.