* With NachoPay:20% CASHBACK All Plans. 1st Year.Save up to $2,398/year
With any payment method:8% CASHBACK All Plans. 1st Year. Save up to $960/year
Redeem dealExclusive NachoNacho offer — must be redeemed through NachoNacho to qualify
Savings Summary:
Get 20% cashback on all User.com plans for your first year through NachoNacho when paying with a NachoCard, saving up to $2,398/year. Without one, get 8% cashback, saving up to $960/year. Available to new account sign-ups, with cashback paid directly by NachoNacho. User.com, now Positive User, combines CRM, email and SMS marketing, and automated customer journeys.
Deal eligibility requirements
New account sign-ups only.
All NachoNacho customers are eligible.
The discount is provided in the form of cashback directly from NachoNacho. For questions related to your discount, please reach out to us.
What is User.com?
A marketing automation platform that brings tools for marketing, sales, and support into one system. It unifies contact and behavioral data in customer profiles, helping teams segment audiences, personalize experiences, automate communication and internal processes, and manage sales pipelines.
Features include email campaigns, SMS and WhatsApp messaging, marketing automation workflows, visitor tracking, CRM, forms, pop-ups, live chat, chatbots, and a loyalty program. Teams can use customer data to create targeted campaigns, follow up with leads, manage deals, and respond to support requests from a shared workspace.
User.com screenshots and videos
Key benefits of using User.com?
One tool for marketing, sales, and support: Positive User brings customer data, campaigns, CRM workflows, and live chat together. Marketing teams can personalize messages, sales teams can automate lead follow-ups and deal assignments, and support teams can answer questions through live chat and a chatbot.
Automate customer journeys: Use a visual, no-code builder to create workflows with triggers, conditions, delays, and actions. Automate onboarding, lead nurturing, cart recovery, and re-engagement without handling each step manually.
Deeply understand your customers: Bring website behavior, purchase history, and engagement data into unified customer profiles. Track visitor activity, build behavior-based segments, and use those insights to personalize interactions.
Reach customers across channels: Coordinate messages across email, SMS, WhatsApp, push notifications, chat, and your website from connected workflows.
User.com Features
User behavior tracking and custom events
Contact profiles, lists, tags, dynamic segments and lead scoring
Advanced automation with a visual, drag-and-drop journey builder
Live chat and chatbot
Lead generation forms, pop-ups and landing pages
Drag-and-drop email builder, reusable templates and dynamic content
Email open and click tracking
Custom SMTP sending
Email, SMS and WhatsApp campaigns
Web and mobile push notifications
In-app messages
A/B testing for campaigns, journeys and landing pages
CRM and sales pipeline management
Deal, task and loss reason tracking
Meeting booking with Google Calendar and Outlook sync
Reports and analytics dashboards
Personalized website content and product recommendations
Loyalty programs with points, rewards, coupons and mobile wallet passes
Shared customer conversations, helpdesk ticketing and knowledge base
How User.com pricing works
User.com bills for a subscription plan with included seats and sending allowances, not per transaction or for every contact. Marketing Suite plans list unlimited contacts; Performance caps marketing contacts. Your bill can grow when you add seats, buy sending capacity or move to a higher tier.
Monthly subscriptions renew each month; annual subscriptions are charged upfront and renew yearly. The advertised Marketing Suite and Performance tiers show annual billing, but monthly subscriptions are also available. No feature is identified as annual-only. Limitless is priced on request; onboarding support varies by tier, and no separate implementation fee is listed.
Seat minimum: Campaigns includes one seat; Marketing Automation Suite and Customer Engagement Platform include two each; Performance includes ten. Extra seats are billed per seat.
Email credits: Additional per credit capacity requires a recurring or one-time pack. There is no automatic overage charge; sends may stop when credits run out.
SMS: Provider charges are separate; the CM.com integration requires credits purchased through User.com.
WhatsApp: Meta credits are separate from the platform’s sending limits.
Add-ons: Optional feature sets are billed per seat.
There is no ongoing free plan listed. The free trial needs no credit card and unlocks the chosen plan’s features, but limits emails, WhatsApp messages, pop-ups and workflows. SMS sending is unavailable.
Get 20% CASHBACK with our exclusive User.com deal by subscribing from the NachoNacho marketplace. NachoNacho is the best way to buy SaaS with exclusive promo codes, coupons, and deals.
User.com made our team way more organized without feeling bloated. I like that email campaigns, live chat, CRM, and automation are in one place, so we don’t waste time jumping between tools. The visitor tracking is super useful and gives a clear picture of…
TS
Tia S.
Marketing Manager, USA
5.0
Great marketing & CRM automation tool
User.com centralizes CRM, email, automations, live chat, and multichannel marketing into one robust platform with strong personalization and support, though its complexity and learning curve may challenge beginners.
ID
Isis D.
Marketing Specialist
5.0
User.com is very user friendly
User.com’s all-in-one platform delivers powerful CRM, chatbots & automation - it's user-friendly and perfectly scalable. Our team loves the instant insights and efficiency boost!
BB
Bernard B.
Marketing Manager, USA
5.0
Very insightful data and analytics
User.com has been very beneficial for our company. The UX insights are unparalleled.
MH
Melissa H.
Research Lead
5.0
Understand your users better with user.com
User.com is an exceptional marketing automation platform that bundles robust marketing, sales, and support tools all under one roof. We used it to collect real-time data to fuel personalization and automations. From lead generation to customer engagement,…
ZL
Zachary L.
Marketing Director
4.0
A-
It had all the features we needed to gather real-time data for customer profiling, but we found it a little expensive for our liking.
JS
Jerry S.
Marketing Specialist
5.0
Engage your customers!
Very helpful software for customer engagement. They provide everything necessary to keep in contact with clients without breaking the bank. The integrations also make this platform very compatible. It's cheap and definitely worth the price.
Frequently asked questions about User.com
User.com uses subscription plans with included seats and sending allowances; the total depends on your plan, billing cycle, and usage. Costs can rise if you add seats, purchase email-sending capacity, or move to a higher tier. Monthly subscriptions renew monthly, while annual subscriptions are charged upfront. NachoNacho offers 20% cashback on the first year of any plan for new User.com account sign-ups; all NachoNacho customers are eligible.
Yes. User.com offers a free trial that does not require a credit card and lets you explore the chosen plan’s features. Trial allowances for emails, WhatsApp messages, pop-ups, and workflows are limited, and SMS sending is unavailable during the trial. The provided pricing information does not list an ongoing free plan, so evaluate your expected usage before subscribing.
User.com may suit a small team that wants marketing campaigns, a sales pipeline, and customer conversations in one platform. Its visual automation builder can reduce manual follow-ups, but costs may increase as the team adds seats or needs more sending capacity. A business needing only a simple email tool should weigh whether it would use enough of the broader platform.
User.com brings customer profiles, marketing automation, CRM, and support tools into one workspace, which can help teams coordinate outreach and follow-ups. The trade-off is that subscription costs depend on seats and sending needs, with separate charges for some messaging services. Email sends can stop when credits run out rather than automatically incurring overage charges.
User.com is a marketing automation platform that also supports sales and customer service work. Businesses can track website activity, build audience segments, send campaigns, manage deals, and respond to customer questions. It brings contact and behavioral data into shared profiles so teams can use the same information when planning outreach, following up with leads, or handling support requests.
Yes. User.com has a visual, no-code workflow builder with triggers, conditions, delays, and actions. Teams can use it to set up lead nurturing, onboarding, cart recovery, or re-engagement journeys instead of handling every step manually. Campaigns can use customer data to decide whom to contact and when, across channels supported by the platform.
Yes. Sales teams can use User.com’s CRM to manage pipelines, deals, tasks, and lead follow-ups, while support teams can handle questions through live chat, chatbots, helpdesk ticketing, and a knowledge base. Marketing teams can work from the same customer profiles for segmentation and campaigns, helping each team see relevant customer activity in one system.
The contact rules depend on the User.com plan. Marketing Suite plans list unlimited contacts, while Performance limits marketing contacts. If your database is large, ask which contacts count toward the marketing-contact limit on the plan you are considering. Contact capacity and email-sending capacity are separate considerations when estimating costs.
User.com does not automatically charge an email-sending overage, according to the provided pricing information. Sends can stop when credits run out. You can purchase extra sending capacity as a recurring or one-time credit pack. Check your expected campaign volume against the allowance before buying; SMS provider charges and Meta’s WhatsApp credits are separate from email capacity.
User.com can track visitor behavior and custom events, then combine that activity with contact, purchase, and engagement data in customer profiles. Teams can build dynamic segments from those signals and use them to tailor campaigns or website content. This is useful when a business wants to follow up based on what a visitor did, rather than sending everyone the same message.
