Bigin by Zoho CRM vs Copper
Choose Bigin by Zoho CRM if you want a lower-cost, pipeline-focused CRM with a free single-user plan; choose Copper if your team works primarily in Gmail and Google Workspace. Both offer contact management, pipelines, automation, and mobile apps, but their plan limits measure different things: Bigin counts records across several modules, while Copper lists contact limits.
Last updated October 31, 2026.
At a glance
| Dimension | Bigin by Zoho CRM | Copper |
|---|---|---|
| Starting option | Free plan for one user | Basic paid plan; free trial offered |
| Starting paid price | Express: $7/user/month annually; $9 monthly | Basic: $23/seat/month annually; $29 monthly |
| Google Workspace | Google Workspace integration on Express and above | Gmail, Calendar, Contacts, and Drive integrations |
| Entry-plan limits | Free: 500 records across CRM modules | Basic: 2,500 contacts |
| Highest listed limits | Bigin 360: 1 million records | Business: unlimited contacts |
| Pipelines | 1 Free; 3 Express; 5 Premier; 15 Bigin 360 | Sales and project pipelines from Basic |
| Automation | 3 rules Free; 30 Express; 50 Premier; 100 Bigin 360 | Task automation from Basic; workflows from Professional |
| Customer communication | Built-in phone; email and WhatsApp from Express | Gmail sync; bulk email from Professional |
| Other integrations | Zoho apps and Zapier; QuickBooks from Express | Zapier; Mailchimp and QuickBooks from Professional |
| Apps | iOS, iPadOS, Android, and macOS | iOS and Android; Chrome extension |
| Trial | 15 days; no credit card required | Free trial; duration not published |
| Support | Phone, email, and live chat on paid plans | Live chat; premium support for eligible annual accounts |
Scroll the table sideways to compare each row.
Which should you choose?
Choose Bigin by Zoho CRM if
- Solo users who need a free CRM plan
- Teams managing sales, onboarding, or support in separate pipelines
- Teams that use phone and WhatsApp alongside email
- Businesses already using Zoho apps
Choose Copper if
- Teams that work primarily in Gmail and Google Workspace
- Users who want CRM access through a Gmail and Calendar extension
- Teams tracking both sales opportunities and projects
- Businesses that need unlimited contacts on the Business plan
The verdict
The deciding factor is where your team works. Bigin fits teams that want to manage customer processes across pipelines, phone, email, and WhatsApp, with a free starting option. Copper fits teams that want CRM activity closely connected to Gmail, Google Calendar, and Google Drive, and are comfortable starting with a paid plan after a trial.
Bigin by Zoho CRM vs Copper: common questions
- Does Bigin by Zoho CRM or Copper have a free plan?
- Bigin by Zoho CRM has a free plan for one user, with one pipeline and a 500-record limit. Copper lists paid Basic, Professional, and Business plans and offers a free trial.
- How much do Bigin by Zoho CRM and Copper cost to start?
- Bigin Express starts at $7 per user per month billed annually, or $9 billed monthly. Copper Basic starts at $23 per seat per month billed annually, or $29 billed monthly. Bigin also has a free single-user plan.
- Which is a better fit for a team that works in Gmail?
- Copper is the closer fit for a Gmail-centered workflow: it offers a Chrome extension for Gmail and Google Calendar, plus Gmail, Calendar, Contacts, and Drive integrations. Bigin by Zoho CRM also integrates with Google Workspace, with its Google Workspace integration listed from Express.
- Can both products manage more than one pipeline?
- Yes. Bigin by Zoho CRM lists three team pipelines on Express, five on Premier, and 15 on Bigin 360. Copper includes sales and project pipelines from its Basic plan.
- How do their usage limits compare?
- The limits are not directly equivalent. Bigin by Zoho CRM counts records across CRM modules and allows 500 on Free, 50,000 on Express, 100,000 on Premier, and 1 million on Bigin 360. Copper lists contact limits of 2,500 on Basic, 15,000 on Professional, and unlimited on Business.
- Which plans include workflow automation?
- Bigin by Zoho CRM includes three instant automation rules on Free and 30 on Express; Premier adds advanced automation. Copper includes task automation on Basic and workflow automation on Professional and Business.
- Do Bigin by Zoho CRM and Copper have mobile apps?
- Yes. Bigin by Zoho CRM lists apps for iOS, iPadOS, and Android, as well as macOS. Copper lists mobile apps for iOS and Android.
- Which product supports WhatsApp or phone calls?
- Bigin by Zoho CRM lists a built-in phone on its Free plan and WhatsApp Business integration from Express. Copper lists Gmail integration and third-party calling integrations, including JustCall and RingCentral.