FROGED vs LiveAgent
Choose FROGED if you want customer support and outbound campaigns in one platform; choose LiveAgent if you want a help desk with published per-agent pricing, phone support on its Team plan, and native mobile apps. Both offer email, live chat, and a knowledge base, but their plan limits and add-ons make the right choice depend on how your team works.
Last updated November 1, 2026.
At a glance
| Dimension | FROGED | LiveAgent |
|---|---|---|
| Outbound campaigns | Email, SMS and WhatsApp campaigns; add-on from €43/month | Not published |
| Phone support | Voice add-on from Starter; custom quote and activation | Call center included from Team |
| Plan pricing | Basic, Starter, Professional and Corporate; base prices not published | Starter $11/agent/month annually through Nov 22, 2026; $15 regular |
| Agent limits | Basic 1; Starter 3; Professional 7; Corporate custom | Starter up to 5; Team up to 15; Business any team size |
| Free trial | 7 days; select a plan first | 30 days; no credit card required |
| Agent platforms | Web app and installable desktop/mobile PWA | Web app and native iOS/Android apps |
| Messaging channels | Email and chat on Basic; WhatsApp, SMS and Facebook from Starter | Email and chat on Starter; social and messaging from Team |
| Knowledge base limit | 25 articles on Basic; Knowledge Base PRO from Starter | 1 knowledge base on Starter and Team |
| AI availability | AI Agent and AI Copilot add-ons from Starter | AI agent and answer drafts included on Starter |
| Integrations | Salesforce; Zapier and Jira from Professional | Integrations listed on Starter; Zapier and CRM options published |
| Deployment and data center | Cloud-hosted; backend services in Frankfurt | Cloud-hosted; choice of US, EU or Singapore data center |
| Vendor support | Help center and online support; dedicated manager on Corporate | 24/7 AI and urgent human help; Enterprise priority support |
Scroll the table sideways to compare each row.
Which should you choose?
Choose FROGED if
- Teams combining customer support with outbound campaigns
- Teams wanting WhatsApp, SMS, and Facebook messaging on a three-seat Starter plan
- Organizations seeking EU-hosted backend services
- Buyers comfortable discussing add-on costs with sales
Choose LiveAgent if
- Support teams wanting published per-agent prices
- Teams needing calls, SLA rules, and reports on the Team plan
- Agents who need native iOS or Android apps
- Organizations choosing among US, EU, and Singapore data centers
The verdict
FROGED is the better fit when segmented email, SMS, or WhatsApp campaigns are part of your customer-engagement workflow and you are willing to price campaigns and voice separately. LiveAgent is the better fit when support operations come first, particularly if your team needs phone calls, SLA rules, and reporting on its Team plan. Compare the cost of the specific channels and seats you need: FROGED does not display a base-plan price on its public pricing page, while LiveAgent publishes per-agent rates.
FROGED vs LiveAgent: common questions
- Is this comparison worth publishing?
- Yes. FROGED and LiveAgent both offer purchasable customer-support platforms with email, live chat, and knowledge-base features. Their differences in campaigns, phone support, pricing, and mobile apps give buyers a meaningful choice.
- Which should I choose for customer campaigns as well as support?
- FROGED offers outbound email, SMS, and WhatsApp campaigns alongside support; campaigns are a separately priced add-on available from its Starter plan. LiveAgent does not publish a comparable built-in outbound campaigns offering.
- Which includes phone support?
- LiveAgent includes its call center from the Team plan. FROGED offers voice calls as an add-on from Starter, requiring a separate quote, agreement, and activation.
- How do FROGED and LiveAgent prices compare?
- FROGED lists its plans but does not display a base-plan amount on its public pricing page. LiveAgent publishes per-agent prices: its Starter plan is regularly $15 per agent per month with annual billing, with a $11 promotional rate advertised through November 22, 2026. Add-ons and channel costs may change the total for either product.
- Do FROGED and LiveAgent have free trials?
- FROGED offers a seven-day trial after you select a plan. LiveAgent offers a 30-day trial without requiring a credit card.
- Which is better for agents working on phones?
- LiveAgent offers native iOS and Android apps. FROGED offers an installable progressive web app for mobile, but says voice calls are not currently available in its mobile version.
- Can I self-host FROGED or LiveAgent?
- The current offerings described by both vendors are cloud-hosted. LiveAgent stopped selling new standalone, self-hosted licenses on June 1, 2020; its cloud product remains available.
- What limits should a small support team check?
- FROGED's Basic plan includes one seat and a 25-article knowledge base; Starter includes three seats. LiveAgent's Starter plan allows up to five human agents, three connected email accounts, and two live-chat buttons. Check the next tier if those limits are too restrictive.
