Is this comparison worth publishing?

Yes. Eazyshow and Dialpad both publish active plans for customer communications, and both can serve teams handling remote customer interactions. Their strongest use cases differ enough that buyers should compare the workflow they need.

Should I choose Eazyshow or Dialpad for customer-facing video?

Eazyshow is the closer fit when customers need to start a branded video session from your website and collaborate through co-browsing. Dialpad offers video calls and meetings alongside its broader calling and contact-center products.

Which product offers a contact-center license?

Dialpad Support provides contact-center licenses with voice and digital routing. Eazyshow publishes incoming session queues, reassignment, and agent tools for its customer video platform.

Can either product support identity-verification workflows?

Eazyshow publishes configurable KYC processes and biometric verification integrations. Dialpad does not publish an equivalent identity-verification capability in the product information used for this comparison.

How do Eazyshow and Dialpad prices compare?

Eazyshow lists a $0 Free plan and quotes Enterprise pricing. Dialpad lists Connect starting at $15 and Support starting at $89 per user per month. The products cover different workflows, so the lowest-priced plans are not equivalent.

Does Dialpad Connect include contact-center features?

No. Dialpad says Connect includes business communications and Departments; contact-center agent capabilities require an eligible Dialpad Support license.

Which product has AI features?

Both publish AI features. Eazyshow describes AI customer support that can hand off to a live video agent. Dialpad publishes transcripts and recaps, with additional coaching and quality-management features depending on the plan.

Can I try Eazyshow or Dialpad before buying?

Eazyshow lists a Free plan without a time limit. Dialpad advertises a 14-day free trial of Dialpad Connect.

Eazyshow vs Dialpad

Choose Eazyshow if your customer service workflow centers on embedded video, identity verification, and co-browsing; choose Dialpad if you need business calling or a voice-and-digital contact center with AI-assisted agents. Both offer ways to serve customers remotely, but Eazyshow emphasizes face-to-face interactions within a business’s website, while Dialpad offers separate plans for communications, support, and sales teams.

Last updated October 31, 2026.

At a glance

Eazyshow compared with Dialpad, one row per dimension
Dimension	Eazyshow	Dialpad
Primary use	Embedded customer video and collaboration	Business communications, contact center, and sales calling
Customer video	Website-integrated HD video chat	Video calls and meetings
Guided collaboration	Co-browsing and screen sharing	Meeting screen sharing
Identity verification	Configurable KYC and biometric verification integrations	Not published
AI features	AI support with handoff to live video agents	Transcripts and recaps; coaching varies by plan
Branding and deployment	White-labeled customer pages and live-help SDK	Cloud-based communications platform
Integrations	Salesforce AppExchange app and third-party integration support	Salesforce, Zendesk, Microsoft Teams, and Google Workspace
Contact-center routing	Incoming session queue and session reassignment	Advanced routing with Dialpad Support license
Platforms	Web, agent mobile app, Android and iOS client SDKs	Desktop, mobile, tablet, and supported desk phones
Plans and price	Free at $0; Enterprise by quote	Connect from $15 and Support from $89 per user/month
Free access	Free plan with no time limit	14-day Dialpad Connect trial
Support	Dedicated customer support on Enterprise	24/7 customer support on Connect Pro

Scroll the table sideways to compare each row.

Which should you choose?

Choose Eazyshow if

Teams embedding live customer video into their websites
Businesses that need co-browsing during customer sessions
Teams building identity-verification workflows
Organizations seeking white-labeled customer pages

See Eazyshow — 25% CASHBACK

Choose Dialpad if

Teams replacing or adding a business phone system
Support centers needing voice and digital routing
Managers using AI transcripts and agent coaching
Sales teams that want a dedicated outbound calling plan

See Dialpad

The verdict

The deciding factor is how customers should reach your team. Pick Eazyshow when a branded video session, guided collaboration, and configurable KYC are central to the interaction. Pick Dialpad when phone service, contact-center routing, transcripts, and agent coaching matter more. Compare the specific plans before buying: Dialpad Connect is not a contact-center license, and Eazyshow’s Enterprise price requires a quote.