Is Aircall or Dialpad cheaper for a business phone system?

Aircall Essentials starts at $30 per license per month with annual billing and requires three licenses. Dialpad Connect Standard starts at $15 per user per month with annual billing. Those entry plans do not have identical features, so compare the licenses your team needs.

Does Dialpad Connect include a contact center?

No. Dialpad Connect includes business communications and Departments, but contact center agent features require an eligible Dialpad Support license.

How much does Dialpad’s contact center cost compared with Aircall?

Dialpad’s current pricing page lists Support Essentials at $89 per user per month. Aircall lists Essentials at $30 and Professional at $50 per license per month with annual billing; Professional adds smart routing, queue callback and live monitoring. Check the required features and billing terms before comparing totals.

Which is better for a three-person sales team?

Aircall Professional includes Power Dialer and outbound campaigns and requires at least three licenses. Dialpad Sell offers separate sales licenses starting with Essentials at $39 per user per month on its pricing page; Advanced adds local presence dialing, voicemail drop and Live Coach. Choose based on the sales workflow and plan features you need.

Do Aircall and Dialpad include AI call summaries?

Aircall includes call transcripts on Essentials and adds AI call summaries on Professional; summaries are available to Essentials through an AI Assist add-on. Dialpad includes real-time transcripts and AI Recaps on Connect Standard.

Which product includes video meetings?

Dialpad Connect includes meetings alongside calling and messaging. Aircall publishes conference calling in its phone plans, but does not list an equivalent video-meetings product in those plans.

Do Aircall and Dialpad integrate with CRMs?

Yes. Aircall lists more than 250 integrations across its phone plans, with Salesforce Sales Cloud and Service Cloud integrations on Professional and Enterprise. Dialpad lists key CRM integrations on Connect Pro and names Salesforce, HubSpot and Zoho for Sell.

Can I try Aircall or Dialpad before buying?

Aircall offers free access to test its platform but does not state a trial length on its pricing page. Dialpad advertises a 14-day free trial for Connect.

Aircall vs Dialpad

Choose Aircall if your sales or support team wants calling, a shared call inbox, and CRM integrations in one phone-system plan; choose Dialpad if you want a lower-priced business communications plan with meetings, or a separately licensed contact center. Both sell cloud calling and AI features, but the important comparison is between the plans your team would actually need: Dialpad Connect does not include Dialpad Support’s contact center entitlement.

Last updated October 31, 2026.

At a glance

Aircall compared with Dialpad, one row per dimension
Dimension	Aircall	Dialpad
Product lineup	Essentials, Professional, Enterprise phone plans	Connect, Support, Sell and Resolve products
Business phone starting price	Essentials: $30/license/month, billed annually	Connect Standard: $15/user/month, billed annually
Contact center starting price	Essentials: $30/license/month, billed annually	Support Essentials: $89/user/month on the pricing page
Sales plan starting price	Professional: $50/license/month, billed annually	Sell Essentials: $39/user/month on the pricing page
License minimum	3 for Essentials and Professional; 25 for Enterprise	Not published
Meetings	Conference calling	AI-powered meetings in Connect Standard
Call routing	IVR on Essentials; smart routing and callback on Professional	Department IVR on Connect; contact center routing on Support
AI in entry plans	Transcripts and 50 AI Voice Agent minutes per month on Essentials	Real-time transcripts and AI Recaps on Connect Standard
Integrations	250-plus on all phone plans; Salesforce on Professional	CRM integrations on Connect Pro; Salesforce, HubSpot and Zoho in Sell
Platforms	Desktop, Android and iOS softphone	Desktop, iOS, Android, tablets and desk phones
Customer support	Email and phone support on all phone plans	24/7 support on Connect Pro; 24/7 phone support on Sell Advanced
Trial	Free access to test the platform	14-day Connect trial

Scroll the table sideways to compare each row.

Which should you choose?

Choose Aircall if

Teams that want a shared call inbox on the entry plan
Teams that need Aircall’s published catalog of 250-plus integrations
Sales teams seeking Power Dialer and outbound campaigns on Professional
Teams needing a local or toll-free number included in the plan

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Choose Dialpad if

Teams seeking calling, messaging, and meetings in one Connect plan
Buyers seeking a business communications plan starting at $15 per user per month on annual billing
Support teams needing voice and digital contact center routing
Teams that want real-time transcripts and AI call recaps in Connect Standard

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The verdict

Aircall is the better fit for a team of at least three that wants IVR, call recording, a shared inbox, and extensive integrations in its base phone plan, with advanced routing and sales dialing on Professional. Dialpad is the better fit when calling, messaging, and meetings in one lower-priced Connect plan are the priority, or when a team wants Dialpad Support’s voice and digital contact center. The deciding factor is which capabilities must be included in each agent’s license, not the vendors’ lowest advertised prices.