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Chatbase
20% CASHBACK All Plans. 1st Year. *
Save up to $1,200/year
Chatbase helps teams build AI agents for support, sales, and product guidance across chat, email, and voice
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* With NachoPay:20% CASHBACK All Plans. 1st Year.Save up to $1,200/year
With any payment method:8% CASHBACK All Plans. 1st Year. Save up to $480/year
Redeem dealExclusive NachoNacho offer — must be redeemed through NachoNacho to qualifyDeal eligibility requirements
- This deal is available for new Chatbase users.
- All NachoNacho customers are eligible.
What is Chatbase?
Build AI agents that answer customer questions, handle support requests, and guide buyers using your business’s own content.
Connect help center articles, policies, product information, and other sources; then define the agent’s instructions, procedures, and guardrails. Deploy it across chat, email, and voice, and connect it to the tools your team uses.
- Take action: Connect business systems so agents can look up information and complete tasks within the limits you set.
- Hand off to people: Escalate issues with the conversation and customer context intact, using the built-in helpdesk or a connected support tool.
- Test and improve: Try customer scenarios before launch, review conversations, and use analytics to identify knowledge gaps and refine responses.
- Match your brand: Customize the agent’s voice and chat widget appearance.
Chatbase screenshots and videos
Key benefits of using Chatbase?
- Answer routine questions around the clock: Give customers immediate help while reducing repetitive work for support teams.
- Use your own knowledge: Train an AI agent on help-center content, policies, files, and product information so responses follow your approved sources and rules.
- Resolve issues, not just answer them: Connect business tools so the agent can look up information and take permitted actions, such as updating an address or handling a refund.
- Support customers across channels: Deploy one agent across website chat, email, voice, and messaging channels with shared knowledge and procedures.
- Hand off complex cases with context: Escalate to a human with the conversation history and steps already taken, including through supported helpdesk integrations.
- Improve from real conversations: Review resolution, escalation, and satisfaction data to identify knowledge gaps, refine instructions, and test changes.
Chatbase Features
- Build AI agents without code using your website, help center, files, Notion pages, past tickets, text, and Q&As as knowledge sources.
- Set each agent’s role, tone, instructions, guardrails, and escalation rules; choose its AI model.
- Define step-by-step procedures that can call actions to look up information or make changes in connected systems.
- Deploy one agent across website and in-product chat, email, phone, WhatsApp, Slack, Messenger, and Instagram.
- Embed customizable chat experiences and show interactive responses such as product cards, order trackers, plan comparisons, and appointment pickers.
- Connect helpdesks, CRMs, commerce tools, payment systems, and scheduling tools, or use custom API actions.
- Hand conversations to a human through Chatbase Helpdesk or a connected helpdesk, with an AI summary and conversation history.
- Test customer scenarios before launch, rerun saved tests after changes, and inspect the sources, procedures, and actions behind agent responses.
- Review conversations, customer sentiment, topics, resolution rates, escalations, and satisfaction to identify areas for improvement.
- Use Backstage to ask questions about conversations and manage improvements to the agent.
Chatbase Pricing
- Hobby — $40/month, or $32/month billed yearly. Includes one AI agent, 700 message credits and 200 test credits per month, two members, access to advanced models, basic integrations and analytics, and file attachments in chat.
- Basic — $150/month, or $120/month billed yearly. Includes everything in Hobby, with 4,000 message credits and 500 test credits per month, three members, advanced integrations, the Chatbase Helpdesk inbox, voice, and API access.
- Business — $500/month, or $400/month billed yearly. Includes everything in Basic, with 15,000 message credits and 1,000 test credits per month, five members, advanced analytics, source suggestions, and the ability to use tickets as a source.
- Enterprise — custom pricing. Includes custom usage and flexible billing, higher limits, SSO, audit logs, custom roles and permissions, white-labeling, SLAs, a success manager, and priority support.
Optional add-ons
- Auto-recharge message credits: $40 per 1,000 credits.
- Extra AI agents: $25 per agent per month.
- Extra storage: $25 per 10 MB per month.
- Removal of “Powered By Chatbase” branding: $99 per month.
Chatbase pricing
Free trialView pricing plan details
Pricing last verified November 5, 2026.
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20% CASHBACK All Plans. 1st Year.
Save up to $1,200/year
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Frequently asked questions about Chatbase
Chatbase has a free plan, while paid plans start at $40 per month. The free plan includes 50 message credits per month; Hobby includes 700. Chatbase currently lists higher-volume plans at $150 and $500 per month, plus custom Enterprise pricing. Paid plans offer a seven-day trial. Check the included credits and features against your expected usage before choosing.
Chatbase is worth considering if a small team handles recurring customer questions and has reliable content for an AI agent to use. Its free plan lets you explore the product, while Hobby adds more message credits, advanced models, and basic analytics. Budget for your likely message volume: voice, the built-in helpdesk, and advanced integrations require a higher-priced plan.
Chatbase is more focused on AI-led customer support, while Intercom offers a broader customer engagement suite. Chatbase combines agents that can answer questions and take permitted actions with a built-in helpdesk or handoff to a connected one. Intercom may suit teams that also rely on product tours and lifecycle messaging. Compare costs using your expected usage, since their billing models differ.
New Chatbase users who are NachoNacho customers are eligible for 20% cashback on plans during their first year under the offer shown here. NachoNacho provides the cashback, which may take 30–45 days to be credited. It is not an immediate reduction in Chatbase’s subscription price, so account for the timing when comparing purchase options.
Chatbase helps businesses build AI agents for customer support, sales questions, and product guidance using their own content. Teams can supply help-center articles, policies, files, and product information, then set instructions for how an agent responds. The same agent can serve customers across website chat, email, phone, and messaging channels, with human escalation when needed.
Yes, Chatbase can connect agents to helpdesks and business systems so they can retrieve information, perform permitted tasks, or escalate a conversation. Its listed integrations include Zendesk, Salesforce, Shopify, Stripe, and Slack; custom API actions are also available. Integration access varies by plan, so confirm that the systems and actions you need are included before purchasing.
Yes, a Chatbase agent can follow defined procedures and use actions to look up information or make permitted changes in connected systems. For example, a business could configure an order lookup or an eligible refund workflow. These tasks require the relevant connections, instructions, and guardrails; teams should test the procedure before allowing the agent to handle live requests.
Chatbase lets teams build an agent from sources such as a website, help center, files, Notion pages, and Q&A pairs, then define its instructions and guardrails. Teams can inspect the sources and procedures behind responses and test customer scenarios before launch. Source quality still matters: outdated policies or missing information can lead to answers that need correction.
Chatbase can hand an unresolved or complex issue to a person through its built-in helpdesk or a connected support tool. The handoff includes the conversation history, an AI summary, and context about steps already taken, so the customer does not have to start over. Teams can set escalation rules and review escalations to improve the agent.
Backstage is Chatbase’s workspace for reviewing agent performance and managing improvements through conversation. Teams can ask about customer themes, knowledge gaps, and conversation trends, then review suggested changes to sources, instructions, or actions. Chatbase says Backstage shows planned changes for approval before applying them, giving teams a way to inspect proposed fixes rather than changing the agent blindly.