OverviewCapacity is the new, AI powered help desk platform that automates support for all your employees and customers.
Capacity’s AI software automates the entire support workflow, learning from team and customer interactions to continually improve processes and decision making in real time. State of the art natural language processing ensures that your customers get a personal, human-like experience in every conversation.
Capacity’s AI software analyzes each question and interaction and escalates between support tiers as needed.
Keep your team engaged
Centralize all knowledge so that our support team has the information needed to complete tasks and goals.
Keep your customers satisfied
Provide access to customer FAQs that ensure your users can always find the support they need.