Which should I choose for SMS-focused customer support?

Textline is a fit for an SMS-focused team that wants NPS and CSAT surveys and API access on its Essentials plan. Heymarket is a fit if the same team also expects to handle email or social messaging on a higher plan.

How do Textline and Heymarket charge for their plans?

Textline asks buyers to request a personalized quote and includes three agents on Essentials or five on Pro. Heymarket publishes annual-billing prices starting at $49 per user per month for Standard, requires at least two users, and charges separately for message credits.

Are message credits included?

Textline lists 600 monthly message credits on Essentials and 2,000 on Pro. Heymarket has buyers select a separate message-credit bundle; its pricing page shows 1,000 credits for $30 per month.

Can both products connect to HubSpot and Salesforce?

Both vendors publish HubSpot and Salesforce integrations. Heymarket lists HubSpot on Standard and Salesforce as a paid add-on on Pro. Textline lists HubSpot among its integrations and Salesforce on Pro.

Which has API access on its entry plan?

Textline includes API and webhooks on Essentials. Heymarket lists API access on Pro and Enterprise, not Standard or Plus.

Which supports email, social messaging, or RCS?

Heymarket lists email, Instagram Messaging, Apple Messages for Business, and RCS on Plus and higher; RCS requires annual billing. Textline lists SMS, MMS, and webchat, but does not publish those other channels as plan features.

Can either product support HIPAA-related messaging?

Textline offers HIPAA-compliant plans for an additional fee. Heymarket marks HIPAA-enabled messaging as available on Pro and Enterprise. Buyers should confirm the required configuration and agreement with the vendor before using either product for protected health information.

Do Textline and Heymarket have mobile apps?

Yes. Both vendors publish web-based access and apps for iOS and Android.

Textline vs Heymarket

Choose Textline if your team primarily needs business texting with surveys and API access on its entry plan; choose Heymarket if you need email, social messaging, and RCS alongside texting on eligible plans. Both provide shared team messaging on the web and on iOS and Android. The deciding question is whether your workflow centers on SMS or needs more channels in one inbox.

Last updated October 25, 2026.

At a glance

Textline compared with Heymarket, one row per dimension
Dimension	Textline	Heymarket
Messaging channels	SMS, MMS, and webchat	SMS/MMS on Standard; more channels on higher plans
Entry-plan price	Personalized quote; base price not published	$49 per user/month, billed annually
Licensing	3 agents on Essentials; 5 on Pro	Per-user billing; 2-user minimum
Message credits	600/month on Essentials; 2,000/month on Pro	Separate credit bundle; 1,000 credits cost $30/month
API access	API and webhooks on Essentials	API access on Pro and Enterprise
CRM integrations	HubSpot; Salesforce on Pro	HubSpot on Standard; Salesforce add-on on Pro
Surveys	NPS and CSAT on Essentials	CSAT on Pro and Enterprise
Automation	Automations on Essentials; time-based routes on Pro	Time- and event-based automations on Plus
HIPAA options	HIPAA-compliant plans for an additional fee	HIPAA enabled on Pro and Enterprise
Support	Basic support; priority support on Pro	Email on Standard; in-app chat on Plus
Platforms	Web dashboard; iOS and Android apps	Web app; iOS and Android apps
Phone numbers	1 on Essentials; 2 on Pro	Up to 1 shared inbox and number per user

Scroll the table sideways to compare each row.

Which should you choose?

Choose Textline if

Teams that want NPS and CSAT surveys on an entry plan
Developers who need API and webhook access on an entry plan
Teams that prefer a plan with included agents and message credits
Businesses focused chiefly on SMS and MMS conversations

See Textline — 20% CASHBACK

Choose Heymarket if

Teams that need email or social messaging alongside SMS
Buyers who want a published annual-billing per-user price
Teams using HubSpot on an entry plan
Teams planning RCS messaging on an eligible annual plan

See Heymarket

The verdict

Textline is the better fit when SMS conversations, NPS and CSAT surveys, and entry-plan API access matter most, provided you are comfortable requesting a price quote. Heymarket is the better fit when your team needs a published per-user price and plans that add channels such as email, Instagram Messaging, and Apple Messages for Business. Compare the plan you would actually buy: several Heymarket channels and integrations require Plus or higher, while Textline reserves Salesforce integration for Pro or higher.