Birdeye vs Freshchat
Choose Birdeye if your main job is managing reviews and local visibility across business locations; choose Freshchat if your main job is handling customer conversations through a shared inbox and chat widget. Both offer messaging, but Birdeye organizes its offering around locations and selected products, while Freshchat publishes per-agent plans and a free tier.
Last updated October 24, 2026.
At a glance
| Dimension | Birdeye | Freshchat |
|---|---|---|
| Primary focus | Reviews, listings, and multi-location engagement | Customer chat and messaging |
| Pricing basis | Locations and products selected | Per agent on paid plans |
| Published price | NA | Free; paid plans from $19 per agent/month, billed annually |
| Free-plan limit | NA | Up to 10 agents |
| Review management | Review generation, responses, and reporting | NA |
| Local listings | Listings management across locations | NA |
| Messaging channels | Text, webchat, email, Facebook, and Instagram | Web chat, email, social messengers, and SMS |
| AI for conversations | Chatbot and messaging automation | Freddy AI Agent on paid plans |
| Customer chat deployment | Website webchat | Website and mobile-app chat widget |
| Agent mobile apps | iOS and Android | iOS and Android |
| Integrations | Over 3,000 software systems | 1,000-plus Freshworks Marketplace integrations |
| Support resources | Guided onboarding and knowledge base | Support portal and in-product chat |
Scroll the table sideways to compare each row.
Which should you choose?
Choose Birdeye if
- Teams managing reviews across multiple locations
- Businesses maintaining local listings
- Marketers combining reputation and messaging workflows
- Buyers seeking pricing based on locations and selected products
Choose Freshchat if
- Support teams centered on live chat and a shared inbox
- Small teams wanting a free plan for up to 10 agents
- Buyers who need published per-agent prices
- Teams needing conversation routing and SLA options
The verdict
The deciding factor is what you need to manage. Birdeye is the better fit for teams coordinating reviews, listings, and customer engagement across locations. Freshchat is the better fit for teams prioritizing live chat, messaging channels, agent routing, and a published per-agent price. If messaging is only one part of a broader reputation program, consider Birdeye; if it is the primary workflow, consider Freshchat.
Birdeye vs Freshchat: common questions
- Should I choose Birdeye or Freshchat?
- Choose Birdeye when reviews and local listings across business locations are central to the job. Choose Freshchat when the priority is a shared inbox for customer chat and messaging, with published per-agent plans.
- How much do Birdeye and Freshchat cost?
- Birdeye does not publish a fixed price on its current pricing page; pricing depends on locations, selected products, and contract terms. Freshchat offers a free plan and paid plans starting at $19 per agent per month when billed annually.
- Do Birdeye and Freshchat have free plans?
- Freshchat publishes a free plan for up to 10 agents. Birdeye does not publish a free plan on its current pricing page; buyers can request pricing.
- Can Freshchat replace Birdeye for review management?
- Freshchat publishes features for chat and customer messaging, but does not publish a review-management feature in its Freshchat plan comparison. Birdeye publishes review generation, response, and reporting features.
- Can Birdeye handle customer messages as well as reviews?
- Yes. Birdeye publishes a messaging inbox for text, webchat, email, Facebook, and Instagram alongside its review-management products. The products included in a Birdeye quote depend on what a buyer selects.
- Which product is priced by agent?
- Freshchat publishes per-agent prices for its paid plans. Birdeye says its pricing is based on the locations and products deployed rather than seat counts.
- Do both products work on mobile?
- Yes. Birdeye and Freshchat publish iOS and Android apps for team members. Freshchat also publishes a customer-facing chat widget for mobile apps.
- What AI usage costs should I check with Freshchat?
- Freshchat lists Freddy AI Agent on paid plans, with 500 introductory sessions per account and additional sessions priced at $49 per 100 sessions. Teams expecting substantial bot use should account for sessions beyond the introductory allowance.