8x8 vs Talkroute
Choose 8x8 if you need business communications alongside a dedicated contact center; choose Talkroute if you want a business phone system with published monthly prices and included users. Both offer calling, messaging, video meetings, and desktop, mobile, and web access. The main differences are the scope of the contact center tools, how pricing is presented, and the calling and messaging allowances.
Last updated October 24, 2026.
At a glance
| Dimension | 8x8 | Talkroute |
|---|---|---|
| Product scope | Business phone and dedicated contact center | Business phone with messaging and video |
| Published phone price | NA | Basic $19, Plus $39, Pro $59 per month |
| Plan structure | Custom mix-and-match offerings | Basic, Plus, Pro, Enterprise |
| Included users | NA | 1 Basic, 3 Plus, 10 Pro, 20+ Enterprise |
| Included texts | NA | 500 Basic, 2,000 Plus, 5,000 Pro monthly |
| Unlimited calling | Plans covering up to 48 countries | U.S. and Canada |
| Contact center tools | Omnichannel routing and agent workspace | Call menus, routing, and reporting by plan |
| Integrations | Microsoft Teams, Salesforce, Dynamics 365 | Zapier, webhooks, API |
| Video meeting capacity | Up to 500 participants | Up to 100 participants |
| App platforms | Windows, macOS, iOS, Android, web | Windows, macOS, Linux, iOS, Android, web |
| Contracts | NA | No contracts |
| Support | 24/7 support | 24/7 support |
Scroll the table sideways to compare each row.
Which should you choose?
Choose 8x8 if
- Teams that need a dedicated contact center
- Businesses evaluating international calling plans
- Organizations using Microsoft Teams or Salesforce
- Teams needing meetings with up to 500 participants
Choose Talkroute if
- Teams that want published monthly phone-system prices
- Buyers who need stated user and text allowances
- Businesses calling primarily within the U.S. and Canada
- Teams that need a Linux desktop app
The verdict
Pick 8x8 when contact center routing and agent tools, international calling options, or Microsoft Teams and CRM integrations are deciding factors. Pick Talkroute when you need a published starting price, a stated number of included users and texts, or a Linux desktop app. Ask 8x8 for a quote before comparing total costs: its current pricing page does not publish monthly prices.
8x8 vs Talkroute: common questions
- How does 8x8 pricing compare with Talkroute?
- 8x8 asks buyers to request a quote and does not publish monthly prices on its current pricing page. Talkroute publishes Business Phone prices of $19 per month for Basic, $39 for Plus, and $59 for Pro; Enterprise requires a quote.
- Does Talkroute include a contact center like 8x8?
- 8x8 sells a dedicated contact center with omnichannel routing, agent tools, and contact center analytics. Talkroute publishes phone-system features such as call routing, menus, recording, and reporting, with availability varying by plan.
- How many users and phone numbers come with Talkroute?
- Talkroute Basic includes one user and one phone number, Plus includes three users and two numbers, and Pro includes ten users and three numbers. Talkroute lists additional users and numbers at $5 each per month. 8x8 does not publish corresponding included quantities on its current pricing page.
- Which has higher video meeting capacity?
- 8x8 publishes support for up to 500 participants in an 8x8 meeting. Talkroute lists up to 100 participants per video meeting on its Business Phone plans.
- Can either service handle international calling?
- 8x8 publishes unlimited calling plan options covering up to 48 countries. Talkroute publishes unlimited calling across the U.S. and Canada. Check the destinations and terms of a specific plan before buying.
- Do 8x8 and Talkroute integrate with other business software?
- 8x8 publishes integrations including Microsoft Teams, Salesforce, and Microsoft Dynamics 365. Talkroute lists Zapier, webhooks, and API access across its Business Phone plans; its messaging API has separate plan requirements.
- Does either product offer a Linux desktop app?
- Talkroute lists desktop apps for Linux, Windows, and macOS. 8x8 publishes Windows and macOS desktop downloads and offers 8x8 Work for Web for users on other operating systems, including Linux.
- How many text messages does each plan include?
- Talkroute lists 500 texts per month on Basic, 2,000 on Plus, and 5,000 on Pro. 8x8 does not publish a comparable included monthly text allowance on its current pricing page.