8x8
What is 8x8?
8x8 is a cloud-based communication solutions provider, including contact center, video, chat, and phone products. This VoIP software empowers all types of businesses to collaborate more effectively while creating excellent customer experiences. Plus, 8x8's end-to-end encryption ensures that all interactions and channels are secure and compliant.
With the cloud contact center, your team can get insights on customers to engage more effectively. The video meetings solution offers HD video and screen-sharing for team meetings and one-on-one calls. The team chat feature also helps your team communicate easily. Plus, APIs allow you to engage with customers through SMS, voice, video, and chat apps.
Key benefits of using 8x8?
Improve internal and external communication: With all the cloud products from 8x8, it's a lot easier to have effective conversations with your team and engage customers on any channel.
Secure and compliant: 8x8 provides end-to-end encryption and follows strict compliance standards to offer secure communication, internal and external. This way, you won't have to worry about internal conversations or customer data getting leaked, protecting your business.
Worldwide reliability: 8x8 has platform-wide 99.999% uptime SLA and 35+ public and private data centers. So, you can trust that 8x8's network will provide global services reliably to your business.
Smart insights: 8x8 tracks analytics across every employee and customer interaction, giving your team actionable insights. With this data, you can improve your communication strategies and delight your customers with personalized experiences.
8x8 Features
These are the main features and integrations of 8x8:
- Contact center
- Business phone
- Video meetings
- Team chat
- Communication APIs
- Integrations with Microsoft Teams, Salesforce, Google Workspace, HubSpot, Zendesk, and more
8x8 Pricing
8x8 Discount: Get 15% cashback for all plans. Forever.
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Pricing starts from: $28/month
X2: $28/user/month
- Unlimited voice calling to 14 countries
- Mobile, desktop, and web app
- Hot desking
- Call handling
- Call queues
- Secure HD voice
- Voicemail transcription
X4: $57/user/month
- Unlimited voice calling to 48 countries
- Frontdesk for receptionists and operators
- Barge, monitor, and whisper
- Supervisor analytics
X6: $85/user/month
- Agent Workspace
- Voice-centric Contact Center
- Advanced reporting
- Skills-based routing
- Unlimited media storage
- Call activity analytics
X7: $110/user/month
- Chat, email, SMS, social media channels
- Co-browsing
X8: $140/user/month
- Auto dialer: preview, progressive, and predictive
- Quality management and speech analytics
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