Birdeye vs Yext
Choose Birdeye if customer reviews, conversations, and feedback are central to your local marketing; choose Yext if you need to distribute location data across a broad publisher network and build search experiences from that data. This comparison is worth publishing: both vendors currently offer overlapping listings, reviews, pages, and social products. The deciding differences are how they handle listings, customer communication, and site search.
Last updated October 31, 2026.
At a glance
| Dimension | Birdeye | Yext |
|---|---|---|
| Listings distribution | Native real-time integrations with Google, Facebook, Apple, Yelp, and Bing | Listings across more than 175 third-party platforms |
| Customer messages | Inbox for SMS, webchat, email, and social messages | Social inbox for comments and direct messages |
| On-site search | Location and service search within Birdeye Pages | Site search, help-center search, and location finders |
| Published subscription price | Not published | Not published |
| Licensing approach | One contract; pricing based on deployed products and locations, not seats | Separate licenses for Listings, Pages, Reviews, and Social |
| Review management | Review generation, monitoring, AI responses, and review marketing | Review monitoring, responses, generation, and first-party publishing |
| Location pages | Localized pages with Birdeye-managed development and updates | No-code pages powered by Knowledge Graph data |
| Social management | Multi-location publishing and engagement | Localized campaigns, approvals, and social inbox |
| Integrations | Integration library covering more than 3,000 software systems | App Directory, connectors, and APIs |
| Published user limit | Not published | Up to 50 users in enterprise platform features; additional-user add-on |
| Support | Customer support by phone and through a support portal | Included Essential support; Enhanced and Elite packages available |
Scroll the table sideways to compare each row.
Which should you choose?
Choose Birdeye if
- Teams managing SMS, webchat, and social messages in one inbox
- Brands focused on generating and responding to customer reviews
- Operators seeking listings recommendations for major search and map platforms
- Teams that want surveys and customer-feedback workflows
Choose Yext if
- Brands distributing location data across a broad publisher network
- Teams building site search, help-center search, or location finders
- Organizations using a Knowledge Graph to manage business information
- Agencies reselling local-presence tools to small businesses
The verdict
Pick Birdeye when your team needs an inbox for texts and webchat alongside review management and location marketing. Pick Yext when distribution across its publisher network, structured business data, and search for your website or help center matter more. Both offer multi-location tools, and neither publishes a standard subscription price on its current pricing pages; request quotes for the products and locations you need.
Birdeye vs Yext: common questions
- Are Birdeye and Yext close enough to compare?
- Yes. Birdeye and Yext both currently sell listings, reviews, pages, and social tools for multi-location businesses. Birdeye also emphasizes customer conversations and feedback, while Yext offers a broad listings network and dedicated site-search products.
- Which has broader published listings distribution?
- Yext says its Listings product reaches more than 175 third-party platforms. Birdeye highlights native, real-time listings integrations with Google, Facebook, Apple, Yelp, and Bing. Ask each vendor which publishers are included in your proposed package.
- Can both Birdeye and Yext request and respond to reviews?
- Yes. Birdeye publishes review-generation and response tools, while Yext offers review monitoring, response, and generation. Yext says its review capabilities are available as separate packages, so confirm what your quote includes.
- Which should I choose for customer texting and webchat?
- Birdeye is the closer fit if your team needs SMS and webchat conversations in the same inbox as social messages. Yext publishes a Social inbox for comments and direct messages; confirm the scope of any other communication products in a Yext quote.
- Do Birdeye and Yext publish monthly prices?
- Neither vendor publishes a standard subscription price on its current pricing or packages page. Birdeye asks for your location count to provide pricing, and Yext directs buyers to its sales team. Do not rely on an older marketplace starting price without a current quote.
- Can both products create location pages?
- Yes. Birdeye offers localized Pages and says it handles development, maintenance, and updates. Yext offers no-code local-page templates that use its Knowledge Graph data. Ask how page creation and ongoing work are priced.
- Which is a better fit for search on my website?
- Yext is the better fit for a dedicated site-search or help-center-search project: it publishes products for both, as well as location finders. Birdeye publishes location and service search as part of its Pages offering.
- Do Birdeye and Yext integrate with other business software?
- Yes. Birdeye publishes an integration library covering more than 3,000 software systems. Yext offers an App Directory, data connectors, and APIs. Check the specific integration and any setup requirements before buying either product.