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TrueReview
10% CASHBACK All Plans. Forever *
Save up to $359/year
TrueReview helps businesses collect customer reviews and feedback through automated SMS and email requests
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* With NachoPay:10% CASHBACK All Plans. ForeverSave up to $359/year
With any payment method:5% CASHBACK All Plans. Forever.Save up to $179.50/year
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This deal is eligible for new TrueReview users. All NachoNacho customers are eligible.
What is TrueReview?
Review management and customer feedback
Collect, monitor, and respond to customer reviews from one platform. Send personalized review requests by SMS or email, direct customers to sites such as Google and Facebook, and use automated follow-ups to keep requests moving without manual reminders.
- Customize requests: Add your branding and tailor messages for different customers and campaigns.
- Manage responses: Monitor reviews, organize them with tags and filters, and use AI-generated suggestions or automated replies.
- Understand feedback: Track review growth, ratings, sentiment, and recurring topics.
- Connect your workflow: Trigger requests through integrations, manage multiple locations, and track team mentions in reviews.
TrueReview screenshots and videos
Key benefits of using TrueReview?
- Collect more customer reviews: Send personalized review requests by SMS and email, with automated follow-ups for customers who have not responded.
- Spend less time requesting reviews: Send requests individually or in bulk, or trigger them through CRM integrations and API connections.
- Make feedback easier to act on: Give customers a way to share feedback directly, then track their responses and requests in one place.
- Respond to reviews faster: Draft tailored replies with AI and schedule automatic responses to new Google and TrueReview reviews.
- Understand customer sentiment: Track review growth and ratings, analyze feedback, and identify recurring topics.
- Spot potential policy violations: Review Radar scans incoming Google reviews for possible violations and guides you through reporting them.
TrueReview Features
- Send personalized review requests by SMS or branded email, with links to the review sites you choose.
- Set up automated SMS and email follow-ups based on how customers respond.
- Customize requests with your logo, colors, messaging, and customer-specific details.
- Trigger requests through CRM integrations, Zapier, or API access on the Premium plan; import contacts by CSV to send requests in bulk.
- Share review links and downloadable QR codes for use on signage, packaging, and other materials.
- Collect customer feedback through reactions, direct feedback forms, and custom surveys on supported plans.
- Track request opens, clicks, and responses, alongside review volume, ratings, and feedback trends.
- Draft review replies with AI and enable automatic responses to new reviews.
- Tag and filter reviews, and use AI insights to identify sentiment and recurring topics.
- Use Review Radar to flag incoming Google reviews that may violate platform policies and see guidance for reporting them.
- Manage multiple locations and assign teammates access to specific businesses or locations.
- Display Google, Facebook, and TrueReview reviews on your website.
TrueReview Pricing
- Starter — $49/month, or $29/month billed annually ($348/year). Includes 250 email review requests per month, a three-step email follow-up series, one location and one campaign. Supports direct links and reactions, monitoring of up to three review sources, unlimited custom link connections, one user, admin review mentions, and five AI response suggestions per month.
- Small Business — $99/month, or $59/month billed annually ($708/year). Includes 500 review requests per month, one SMS and a three-step email follow-up series, one location and one campaign. Adds surveys, monitoring of up to five review sources, one teammate, an AI review response generator, and manual review tagging and filtering.
- Premium — $299/month, or $179/month billed annually ($2,148/year). Includes 2,500 review requests per month, multi-step SMS and email sequences, five locations, and unlimited campaigns. Includes monitoring of all supported review sources, unlimited teammates, review mentions for all teammates, an AI review response generator, and AI-powered automatic tagging and filtering. Additional locations are available for an extra charge.
- Free trial: TrueReview offers a 14-day trial with up to 250 review requests by email; SMS is included on Small Business and Premium trials.
TrueReview pricing
Free trialView pricing plan details
Pricing last verified November 3, 2026.
Works well with TrueReview
Products teams commonly run alongside TrueReview.
TrueReview Discount Available
10% CASHBACK All Plans. Forever
Save up to $359/year
Get 10% CASHBACK with our exclusive TrueReview deal by subscribing from the NachoNacho marketplace. NachoNacho is the best way to buy SaaS with exclusive promo codes, coupons, and deals.
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Frequently asked questions about TrueReview
TrueReview starts at $49 per month for Starter, or $29 per month when billed annually. Small Business costs $99 monthly or $59 monthly billed annually; Premium costs $299 monthly or $179 monthly billed annually. Request allowances and features vary by plan. The NachoNacho listing advertises 10% cashback on all plans for eligible new TrueReview users; NachoNacho provides the cashback.
TrueReview offers a 14-day trial, but the provided product information does not list a free plan. The trial includes up to 250 email review requests. SMS is included on Small Business and Premium trials. If SMS requests are important to your workflow, check the trial option you select before evaluating how it works for your business.
TrueReview is worth considering if your small business regularly asks customers for reviews and wants to automate follow-ups. Starter supports email requests for one location, while Small Business adds SMS requests and surveys. Compare the request allowances and review-source limits with your expected volume: Starter includes 250 email requests per month, and Small Business includes 500 review requests per month.
TrueReview is a good fit for businesses that rely on customer reviews and need a repeatable way to request, monitor, and respond to them. It supports single-location teams as well as businesses managing multiple locations. Buyers with several locations should check plan capacity: Starter and Small Business include one location, while Premium includes five; additional locations cost extra.
TrueReview is review management and customer feedback software for collecting reviews, monitoring responses, and understanding feedback in one platform. Businesses can send personalized requests by SMS or email and direct customers to review sites such as Google and Facebook. They can also track requests and ratings, collect direct feedback, and use review trends to identify recurring topics.
Yes. TrueReview can trigger review requests through CRM integrations, Zapier, or API access on its Premium plan. Businesses can also import contacts by CSV for bulk requests or send requests individually. The provided product information does not name specific CRM products, so check whether your particular system is supported before choosing a plan around that workflow.
Yes. TrueReview offers AI-generated suggestions for review replies, and its features include automatic responses to new reviews. It also uses AI insights to identify sentiment and recurring topics. AI access varies by plan: Starter includes five AI response suggestions per month, while Small Business adds an AI review response generator and Premium adds AI-powered automatic tagging and filtering.
Yes. TrueReview’s Review Radar scans incoming Google reviews for possible platform-policy violations and provides guidance on reporting them. It helps teams spot reviews that may merit a closer look; it does not mean a flagged review will be removed. Businesses still need to assess each review and follow Google’s reporting process.
TrueReview lets businesses send SMS or email follow-ups based on how customers respond to a review request, reducing the need for manual reminders. The available sequences depend on the plan: Starter includes a three-step email follow-up series, Small Business adds one SMS, and Premium includes multi-step SMS and email sequences. This makes plan choice important if your outreach depends heavily on text messages.
Yes. TrueReview supports multiple locations, lets teams assign access to specific businesses or locations, and can display Google, Facebook, and TrueReview reviews on a website. Premium includes five locations; Starter and Small Business each include one. Additional locations are available for an extra charge, so businesses with several branches should account for that when comparing plans.