Tidio
ShareTidio
Tidio
Eligibility requirements
- New account signups only.
- Discount is provided in the form of cashback directly from NachoNacho. For questions related to your discount, please reach out to us.
What is Tidio?
Tidio is an AI-driven customer service solution that helps businesses provide excellent support to their customers.
With the Lyro AI Agent, businesses can answer up to 70% of customer inquiries without human intervention. The AI agent can solve customer problems in multiple languages and perform tasks, allowing support agents to focus on high-value requests. Tidio also offers live chat and helpdesk tools to provide real-time support, as well as automation features to engage visitors and boost sales. Trusted by over 300,000 businesses, Tidio aims to simplify customer service and accelerate business growth.
Key benefits of using Tidio?
These tools include live chat, chatbots, AI support (Lyro AI), order management, ticketing, departments, analytics, messaging channels, email marketing automation, customization options, and integrations with popular platforms. Tidio's aim is to provide businesses with the tools they need to enhance customer experience, automate processes, and streamline communication. They offer support, resources, and have a dedicated customer success team to assist businesses in optimizing their use of the platform.
Tidio Features
Live typing
Cut down your reply times by previewing what users write before they hit the "send" button and preparing your answer
Canned responses
Create a library of common answers and use them to reply in seconds
Attachments
Send supported files via chat: .jpg .jpeg .png .txt .rtf .xlsx .docx .pdf .gif, and videos
Offline message
Inform your clients that you're not available and collect their email to respond later
Pre-chat survey
Collect the client's data before the chat starts
Multilanguage
Add multiple languages to your widget
Transcripts
Save transcripts to your device or send them to clients via email
Tags and contact properties
Store your customer data in one place. Add tags and contact details so you can personalize your conversations and improve customer experience
Live visitor list
See all your website visitors and the pages they're browsing in real-time. Offer custom advice based on their activity.
Chat page
Send your customers to a dedicated chat window instead of talking with them through the widget
Operating hours
Set your working hours and let visitors know when they can find you online
Measure customer satisfaction
Collect feedback and assess the quality of your customer service
Read receipt
See if the visitor read your messages
Banning users
Allows you to block users from accessing the widget based on their IP address