Relish.ai vs Tiledesk
Choose Relish.ai if you want a shopping assistant centered on store products, orders and cart recovery; choose Tiledesk if you need to build AI agents for several channels or want a self-hosting option. Relish.ai publishes store-focused plans with product-catalog and AI-response limits, while Tiledesk publishes plans with conversation, token and agent limits.
Last updated October 24, 2026.
At a glance
| Dimension | Relish.ai | Tiledesk |
|---|---|---|
| Primary use | E-commerce sales and support chat | Custom AI agents and multichannel support |
| Customer channels | Web chat and voice assistant | Web, WhatsApp, Messenger, SMS, voice and email |
| Deployment | Not published | Cloud or self-hosted on-premises |
| Source availability | Not published | Open source |
| Starting paid plan | Starter: $9/month | Pro: €149/month |
| Free access | Free plan: $0/month | 14-day trial; no ongoing free cloud plan published |
| Usage allowance | Starter: 100 AI responses | Pro: 3,000 conversations and 5M AI tokens/month |
| Other plan limits | Starter: up to 100 products and 50 FAQs | Pro: 3 users, 20 AI agents and 300 knowledge-base items |
| Conversation design | No-code setup and conversational flows | No-code visual AI-agent builder |
| Named integrations | Shopify Inbox, Gorgias, Klaviyo, Zendesk | OpenAI, Make, n8n, HubSpot |
| Published support | Email and chat support on Starter | Priority support on Pro |
| Trial | 14 days | 14 days; no credit card required |
Scroll the table sideways to compare each row.
Which should you choose?
Choose Relish.ai if
- Retailers seeking product recommendations in chat
- Stores automating order tracking, returns and cart recovery
- Teams using Shopify Inbox, Gorgias or Klaviyo
- Buyers seeking a published $9/month entry plan
Choose Tiledesk if
- Teams building custom AI-agent workflows
- Businesses serving customers across web and messaging channels
- Organizations requiring open-source or self-hosted deployment
- Teams planning around conversation and AI-token allowances
The verdict
The deciding factor is what you need to deploy. Relish.ai is the better fit for a retailer prioritizing product recommendations and order-related chat. Tiledesk is the better fit for a team designing its own workflows across channels, particularly if open-source software or deployment on its own infrastructure matters. Both vendors offer a 14-day trial, but their published plans use different currencies and usage measures, so compare costs against your expected workload.
Relish.ai vs Tiledesk: common questions
- Which is a better fit for a Shopify store?
- Relish.ai is a fit if your priority is product recommendations, order flows and cart-recovery chat. Tiledesk also publishes a Shopify-connected e-commerce assistant, so it is worth considering if custom workflows or additional customer channels matter more.
- Does either product have a free plan?
- Relish.ai publishes a $0/month plan with 30 AI responses and support for up to 50 products. Tiledesk publishes a 14-day trial and says a project must move to a paid plan to remain active after the trial.
- How do the paid starting prices compare?
- Relish.ai lists Starter at $9/month. Tiledesk lists Pro at €149/month on monthly billing. Their allowances differ, and the prices are published in different currencies.
- Can I self-host Relish.ai or Tiledesk?
- Tiledesk publishes instructions for self-hosting with Docker or Kubernetes and describes on-premises deployment. Relish.ai does not publish a self-hosting option on the vendor pages checked.
- Which supports WhatsApp?
- Tiledesk publishes WhatsApp Business as a customer channel. The Relish.ai vendor pages checked do not publish WhatsApp as a supported customer channel.
- How are usage limits measured?
- Relish.ai publishes allowances for AI responses and products, with additional-response charges on paid plans. Tiledesk publishes monthly conversation and AI-token allowances, plus limits on AI agents and users by plan.
- Can either chatbot hand a conversation to a person?
- Yes. Relish.ai describes handing an escalated chat to a live support agent, and Tiledesk describes transitions from AI agents to human agents.