Landbot vs Smartsupp
Choose Landbot if you need to build tailored chatbot flows for lead capture or WhatsApp automation; choose Smartsupp if you need a shared inbox for live customer conversations across your website and messaging channels. Both offer free plans, automation and AI features, but their paid plans package those capabilities differently.
Last updated October 24, 2026.
At a glance
| Dimension | Landbot | Smartsupp |
|---|---|---|
| Primary tools | Visual chatbot builder and shared inbox | Live chat, shared inbox and automation workflows |
| Customer channels | Web; Messenger and API on paid tiers; WhatsApp on eligible tiers | Web chat, WhatsApp and Messenger; email on paid tiers |
| Paid entry price | Starter: €32/month, billed annually | Solo: €14/month, billed annually |
| Free-plan limit | 100 chats/month; 1 seat | 25 conversations/month; 1 operator |
| Paid conversation limits | Starter: 500 chats/month; Professional: 2,500 | Unlimited customer-service conversations |
| AI pricing | Starter: 100 AI chats/month included | Mira AI Agent: from €16/month, billed annually |
| Own number on Professional WA or Business | WhatsApp messages in the shared inbox | |
| Integrations | HubSpot, Airtable, Google Sheets and Zapier; plan restrictions | Shopify, WordPress, WooCommerce and other store platforms |
| Deployment | Website chatbots; WhatsApp bots on eligible tiers | Website chat widget; mobile app SDK |
| Team access | Starter: 2 seats; Professional: 3 | Solo: 1 operator; Plus: 3 |
| Agent apps | NA | Web dashboard; iOS and Android apps |
| Vendor support | Email on Free and Starter; chat on Professional | Customer support; premium support on Expert |
Scroll the table sideways to compare each row.
Which should you choose?
Choose Landbot if
- Teams building custom lead-qualification flows
- Teams connecting chatbot steps to CRM or scheduling tools
- Teams automating WhatsApp conversations
- Teams that need published monthly AI-chat allowances
Choose Smartsupp if
- Teams managing live chat and messaging in one inbox
- Stores using Shopify, WordPress or WooCommerce
- Teams needing email alongside chat on a paid plan
- Agents replying from iOS or Android apps
The verdict
The deciding factor is whether you are building conversations or managing incoming ones. Landbot is the better fit for teams designing no-code qualification flows with CRM connections and optional WhatsApp automation. Smartsupp is the better fit for teams handling live chat, WhatsApp, Messenger and email in one inbox, particularly on an ecommerce site. Compare the relevant paid tier before choosing: Landbot meters chats, while Smartsupp lists unlimited customer-service conversations on paid plans and prices its Mira AI Agent separately.
Landbot vs Smartsupp: common questions
- Should I choose Landbot or Smartsupp for lead qualification?
- Choose Landbot if you want to design no-code qualification flows and connect them to tools such as HubSpot, Calendly or Google Sheets. Choose Smartsupp if capturing leads is part of a broader live-chat and customer-service workflow.
- Which is better suited to a live support inbox?
- Smartsupp is the better fit when agents need to handle website chat, WhatsApp and Messenger together, with email available on paid plans. Landbot also provides human takeover, but its main emphasis is building automated conversations.
- Do Landbot and Smartsupp have free plans?
- Yes. Landbot's free plan includes 100 chats per month and one seat. Smartsupp's free plan includes 25 conversations per month and one operator.
- Are conversations unlimited on either product?
- Smartsupp publishes unlimited customer-service conversations on its paid plans; its Mira AI Agent has separate conversation allowances. Landbot publishes monthly chat allowances, including 500 on Starter and 2,500 on Professional, with additional chats priced separately.
- Can both products be used with WhatsApp?
- Yes, for different purposes. Landbot offers WhatsApp bot automation with an owned number on eligible plans. Smartsupp brings WhatsApp messages into its customer-service inbox. Landbot's WhatsApp access and messaging charges depend on the plan and message type.
- How do their AI offerings differ?
- Landbot includes AI-agent chat allowances on paid plans, starting at 100 AI chats per month on Starter. Smartsupp offers AI reply assistance on customer-service plans and prices its autonomous Mira AI Agent separately, starting at €16 per month when billed annually.
- Which integrates with ecommerce platforms?
- Smartsupp publishes integrations for Shopify, WordPress and WooCommerce, among other store platforms. Landbot also publishes Shopify and WordPress integrations, alongside connections for tools such as HubSpot, Airtable and Google Sheets; some Landbot integrations require a higher-tier plan.
- Are the listed euro prices what US customers pay?
- Not necessarily. The listed Landbot and Smartsupp prices are euro prices displayed by their vendors for annual billing. Landbot says it bills US-based accounts in US dollars, so a US buyer should check the dollar price shown at signup rather than convert the euro figure.