Bird vs Heyy
Choose Bird if you need developer-oriented email, SMS, WhatsApp, voice, and messaging APIs; choose Heyy if you need a no-code way to automate customer conversations with AI employees. Both offer a shared inbox and automation, but Bird prices its communications products by channel and usage, while Heyy offers subscription plans with users, AI employees, and monthly credits.
Last updated October 24, 2026.
At a glance
| Dimension | Bird | Heyy |
|---|---|---|
| Primary offering | Developer communications products and APIs | AI employees for customer conversations |
| Published channels | Email, SMS, WhatsApp, Apple Messages, voice | Website live chat, WhatsApp, Instagram, Messenger |
| AI setup | Agent integrations through MCP and CLI | No-code, customizable AI employees |
| Pricing model | Product plans and pay-as-you-go usage | Subscription plans with monthly credits |
| Published starting price | Email Startup: $15/month wallet deposit | Hobby: $49/month; $41/month billed yearly |
| Free start | Email Free: 1,000 emails/month | Hobby monthly: 7-day free trial |
| Shared inbox | Free software; channel usage billed separately | Included in Hobby and higher plans |
| Campaigns and automation | Email campaigns; per-invocation workflow pricing | Campaigns; 10 Hobby automations |
| Integrations | Zapier, n8n, Attio, APIs and webhooks | CRM, e-commerce and ticketing integrations or APIs |
| Entry-plan limits | Email Free: 50 emails/day, one sending domain | Hobby: one user, one AI employee, 1,000 credits/month |
| Support | Email support and workspace support options | Basic, standard or priority by plan |
| Additional charges | Channel usage, provider fees and number rentals | Additional credits and WhatsApp messages |
Scroll the table sideways to compare each row.
Which should you choose?
Choose Bird if
- Developers building email, SMS, or WhatsApp into an application
- Teams that also need voice or Apple Messages
- Businesses that want a free shared inbox with separately billed channel usage
- Teams using APIs, SDKs, CLI, or MCP tools
Choose Heyy if
- Teams that want to configure AI employees without coding
- Businesses handling website chat, Instagram, Messenger, and WhatsApp conversations
- Sales and support teams qualifying leads and answering FAQs
- Buyers who prefer published subscription tiers with user and credit limits
The verdict
The deciding factor is what you need to set up: pick Bird to build communications into your own workflows across more channels, or Heyy to put AI employees to work answering questions and qualifying leads across chat and social messaging. Compare the specific channels and expected usage before budgeting, since both publish charges beyond their starting offers.
Bird vs Heyy: common questions
- Should I choose Bird or Heyy for customer support?
- Choose Heyy if your priority is configuring AI employees to answer FAQs and handle conversations across website chat and social messaging. Choose Bird if your team needs a shared inbox alongside communications APIs and separately priced messaging channels.
- Which has the channels my customers use?
- Bird publishes email, SMS, WhatsApp, Apple Messages, and voice products. Heyy publishes website live chat, WhatsApp, Instagram, and Messenger as customer-conversation channels.
- How do Bird and Heyy charge?
- Bird offers product-specific plans and pay-as-you-go usage; its Email Startup plan is a $15 monthly deposit into a spendable Bird balance. Heyy lists Hobby at $49 per month, with monthly credits and separate charges for additional credits and WhatsApp messages.
- Can I try Bird or Heyy before paying?
- Bird lists a free Email plan with 1,000 emails per month and a free shared inbox, although channel usage can cost extra. Heyy lists a 7-day free trial for its monthly Hobby plan.
- Do I need a developer to use either product?
- Heyy says its AI employees and workflows can be set up without coding. Bird publishes APIs, SDKs, CLI, and MCP tools for teams building communications into their software.
- Do both products include a shared inbox?
- Yes. Bird lists its shared Inbox software as free, with channel messages billed separately. Heyy includes a shared inbox in its Hobby plan and higher tiers.
- What limits apply to the starting plans?
- Bird's free Email plan includes 1,000 emails per month, capped at 50 per day, and one sending domain. Heyy's Hobby plan lists one user, one AI employee, 1,000 credits per month, three channels, and 10 automations.
- What integrations do Bird and Heyy publish?
- Bird lists integrations including Zapier, n8n, and Attio, as well as APIs and webhooks. Heyy says it connects to CRM, e-commerce, and ticketing tools through integrations or APIs; its pricing page also lists a paid custom-integration add-on.