What is Helpwise?
Loyal customers spend more with your business and generate referrals. And providing good customer service is integral to achieve that! With Helpwise, managing customer service is easy -
Helpwise integrates with Email (think support@, sales@, careers@ etc.), Live Chat, Whatsapp, SMS & Calls, Facebook, Instagram, Twitter.
Get started with Helpwise, a customer service solution you can set up in minutes.
Key benefits of using Helpwise?
1. Setup your customer service platform easily
2. Communicate with your customers across all channels from a single place.
3. Improve collaboration within your team
3. Establish accountability - no more shared passwords
4. Setup self-service and automation to reduce number of queries and response times
5. Get actionable insights on improving team productivity and customer satisfaction
Helpwise Info
1. Integrate with Email, Chat, SMS & Voice, Whatsapp, social media
2. Setup chatbot to answer common queries automatically
3. Build a Help Center to host common FAQs for your customers
4. Integrate with Slack, Hubspot, Pipedrive, Clickup, Google calendar and 50+ more tools
5. Automate your work, including auto assignment
6. Use Notes, mentions and shared drafts for easy collaboration on conversations
7. Create Service Level Agreement (SLA) rules to improve response times
8. Organize better with tags
9. Get Reporting and analytics on team productivity, CSAT, tags and more
10. Setup CSAT surveys to understand customer experience
11. Save time with canned responses / saved replies
Free trial.
Pricing starts at $12/month per user (Standard)
$20/month per user (Premium)
$40/month per user (Advanced)