FaceUp Technology
What is FaceUp Technology?
FaceUp is the Ethics & Compliance platform built for lean teams to run themselves. Employees report misconduct, fraud, and harassment anonymously by web, app, or phone. HR and compliance teams triage, investigate, manage disclosures, document, and close every case in one place, with a full audit trail that stands up to regulators and auditors. More than 3,600 organizations in 70+ countries use FaceUp, including Mercedes-Benz, Zendesk, Chargebee, and Taco Bell.
Key benefits of using FaceUp Technology?
Anonymous Reporting That’s Simple & Compliant: A secure reporting channel that reduces regulatory risk, works across all regions, and is fully customizable without the complexity of legacy tools.
Structured, Auditable Case Records: FaceUp manages routing, investigations, and outcomes with standardized workflows across teams and locations. FaceUp creates a complete record of actions and decisions, enabling organizations to demonstrate fair handling and due process.
Risk & Compliance Insights: FaceUp helps you to identify trends, repeated issues, and escalation risks early. Real-time dashboards help compliance teams monitor consistency, detect gaps, and act before issues become lawsuits or regulatory actions.
FaceUp helps organizations comply with legal requirements, such as GDPR and the EU Whistleblowing Directive. This ensures that companies adhere to international standards for data protection and whistleblower protection, reducing the risk of legal penalties and enhancing overall risk management.
Improving Incident Response and Resolution: The platform's customizable reporting forms, priority settings, and allocation features enable organizations to efficiently manage and respond to reports.
Improved Employee Morale and Retention: When employees feel their voices are heard and their concerns are addressed, it leads to higher job satisfaction and loyalty.
Data-Driven Decision Making: The platform’s analytics and reporting capabilities provide valuable insights into the types and frequency of reported issues. Companies can use this data to identify trends, assess the effectiveness of their policies, and make informed decisions to improve their organizational practices.
FaceUp Technology Features
1. Reporting Forms
Employees can submit reports through a web form, mobile app, voice message, or hotline, with no login required. Forms are available in 113 languages, and reporters can attach files, record audio, or write a message. FaceUp guarantees whistleblower anonymity, with the option to reveal their identity if they choose.
2. Reporting Channels
FaceUp offers reporting through a web form, mobile app, and QR code access, alongside three hotline options. The Automated Hotline creates cases automatically with recordings and transcripts. The AI-Powered Hotline lets reporters have natural voice conversations, available 24/7, in 57 languages. The Live Hotline connects reporters with multilingual, compliance-trained human agents.
3. Report Management
Case managers and whistleblowers can communicate through two-way anonymous chat, with reply deadlines and notifications to keep cases moving. Sensitive information can be redacted before sharing cases with boards or auditors, and case managers can manually add reports, assign priority, and label cases. Cases are also routed automatically by category, region, or department.
4. User-Friendly Interface
Organizations can set up their account structure by branches, offices, or entities, and assign team members to manage reports with role-based access. Due dates and email notifications are set automatically, and no IT department or professional services are needed to get started.
5. Investigations
Any report can be turned into a structured, defensible investigation. Case managers assign investigators, who collect and organize evidence while a full audit trail is kept automatically. The reporter's identity stays protected, since investigation data is only visible to assigned investigators. When an investigation closes, FaceUp generates a court-ready PDF report with one click.
6. Risk & Compliance Analytics
FaceUp's dashboards let compliance teams filter cases by category, region, or business unit, track case resolution time, and spot risk patterns early. Dedicated views are available for executives, boards, and auditors, and the platform integrates with Power BI for deeper reporting.
FaceUp Technology Pricing
No implementation fees, ready-to-use in 5 minutes. Templates and materials are included.
Works well with FaceUp Technology
Products teams commonly run alongside FaceUp Technology.
