Jan, the founder of FaceUp, discusses the company's evolution and its mission to foster speak-up cultures in workplaces. Starting as a nonprofit addressing bullying in schools, FaceUp transitioned to a commercial platform enabling employees to anonymously report concerns and provide feedback. The core of FaceUp is built on the principle of anonymity, allowing employees to communicate openly without fear of reprisal. It facilitates two-way communication between employees and HR, promoting problem-solving through follow-up interactions. Beyond whistleblowing, FaceUp caters to a wide range of use cases, including surveys, ESG initiatives, and psychological safety. Jan highlights the importance of internal resolution over external whistleblowing, emphasizing that providing accessible and comfortable reporting channels encourages employees to address issues within the company first. He advises leaders to react to small problems promptly, as ignoring them can lead to larger, unreported issues. He stresses the significance of focusing on problem-solving rather than just building software, sharing lessons learned from FaceUp's journey. Initially struggling with a nonprofit model targeting schools with limited budgets, they pivoted to serve enterprise clients, which allowed them to continue offering their services to schools for free. Culturally, they found that approaches to free services varied significantly between the Czech Republic and the US. In this webinar Jan Slama advocates for actively listening to customer feedback, which played a crucial role in shaping FaceUp's development. FaceUp's evolution reflects a broader understanding of workplace communication, moving beyond fear-driven reporting to create an environment where employees feel valued and heard. Jan emphasizes the need for management to actively solicit feedback and recognize employee contributions. He advocates for regular feedback loops, such as pulse surveys and public appreciation of employee ideas. Ultimately, FaceUp aims to bridge the communication gap between management and employees, enabling companies to address issues proactively and foster a culture of transparency and trust.