Callvu
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Callvu streamlines customer interactions with digital workflows, forms, and seamless integrations for enhanced CX.
What is Callvu?
Callvu is a customer experience (CX) platform designed to simplify and enhance interactions between businesses and their customers by leveraging digital workflows, intelligent forms, and seamless integrations with existing systems like contact centers, CRM platforms, and more. Callvu enables companies to automate routine tasks, streamline approval processes, and provide superior customer service across channels. The platform’s core strength lies in its ability to collect, manage, and process customer data while integrating with various backend systems for a unified, efficient experience.
Key benefits of using Callvu?
- Automation of Complex Workflows: Callvu allows businesses to automate multi-step processes like form submissions, approvals, and task assignments, significantly reducing manual work and improving operational efficiency.
- Improved Customer Engagement: With a focus on user-friendly digital experiences, Callvu ensures that customers can easily interact with businesses through task-specific apps, leading to faster resolutions and higher satisfaction.
- End-to-End Visibility: Gain complete transparency into processes with real-time tracking and reporting, giving teams control over task progress, time spent, and resource allocation.
- Seamless Integration: Callvu easily integrates with key business tools, including CRM, contact center platforms, and other third-party systems, allowing businesses to leverage their existing tech stack without disruption.
- Scalability: Built for businesses of any size, Callvu’s platform scales with your needs, making it suitable for small teams as well as large enterprises.
Callvu Features
- Digital Forms & Micro Apps: Create task-specific forms that guide users through workflows, from data collection to approvals and submission.
- Workflow Automation: Automatically route tasks and forms to the correct stakeholders, with built-in conditions for approvals and escalations.
- API & System Integrations: Callvu integrates smoothly with platforms like NICE CXone, Salesforce, and other CRMs, providing a unified experience without requiring a CRM to function.
- Real-time Tracking & Analytics: Monitor task progress, response times, and resource use with a detailed dashboard that provides insights into SLAs and team performance.
- Service Level Management: Set and track SLAs for internal and external workflows, ensuring that tasks are completed on time with accountability at every stage.
- Omnichannel Support: Callvu supports interactions across multiple channels, including mobile, web, and chat, ensuring customers can engage wherever they are.
- Security & Compliance: With robust encryption, role-based access, and compliance with standards, Callvu ensures your data is safe and secure.
Callvu Pricing
- Callvu uses a per-session pricing model, where businesses pay based on the number of sessions (or interactions) processed through the platform. As you scale and move to higher-tier plans, the cost per session decreases, making it more affordable for businesses with higher volumes of interactions.
- Starter Plan: This is ideal for small businesses or teams just beginning to automate workflows. Each session has a standard rate, and the plan includes core features such as digital forms, basic workflows, and limited integrations. The cost per session is higher compared to other tiers but suitable for lower volumes.
- Professional Plan: Designed for growing companies with moderate interaction volumes. This plan includes advanced features like multi-step approval workflows, custom integrations, and reporting. The per-session cost is lower than the starter plan, making it more cost-effective for businesses with higher interaction volumes.
- Enterprise Plan: Perfect for large organizations handling a high volume of customer interactions. This tier offers the lowest per-session cost and includes the full range of Callvu’s capabilities, including advanced analytics, omnichannel support, and custom integrations. Pricing scales based on the number of sessions processed, making it the most cost-effective option for enterprises needing high performance and flexibility.
- Each pricing tier can be customized further based on the specific needs of the business, including the number of users, volume of interactions, and required integrations. For a detailed quote tailored to your business, please reach out for more information.
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