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How to Leverage Video for Product Education and Onboarding

Johnny Farquhar
Johnny Farquhar
CEO, PreviewMe
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NachoTuesday Webinar, Tuesday
March 19, 2024

Webinar summary

In this NachoTuesday webinar, Johnny, CEO and founder of PreviewMe, discusses how their video messaging platform enhances communication for sales, customer development, and recruitment teams by adding authenticity through short, personalized videos. He highlights the platform's unique ability to request videos from third parties, stemming from their initial focus on recruitment. Johnny emphasizes the power of short-form video (around 20-30 seconds) for engagement in onboarding and sales outreach, advocating for raw, unpolished content to foster genuine human connection. He also touches on the evolving role of AI in video marketing, cautioning against losing authenticity through over-reliance on it.

Key Talking Points:

  • Short, Authentic Video Messages Enhance Human Connection in Digital Processes: PreviewMe enables users to create and share brief, unpolished videos to personalize sales outreach, streamline onboarding, and improve customer engagement.
  • Video Offers Significant Advantages in Onboarding and Product Education: Utilizing short video modules increases engagement, accelerates learning curves, creates reusable playbooks, and reduces the load on customer support teams.
  • Early Missteps Highlight the Importance of a Focused Problem and MVP: PreviewMe's initial attempt to build a comprehensive video-based job board failed due to a diluted focus. The key lesson learned was to "keep it simple stupid" and build a minimal viable product that directly addresses a core customer problem.
See full video transcript

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