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Caroline Espinoza
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About Caroline
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Posted by Caroline Espinoza
Latest activity: Jan 15, 2024
Goo Chat - Tips for Balancing Automation and Personalization?
Goo Chat offers both ChatBot and Live Chat features. How do you strike a balance to provide efficient, automated responses without sacrificing the personal touch?G
Posted by Gul LebeauJan 15, 2024
I've found success by using the ChatBot for routine queries and FAQs, leaving Live Chat for more complex issues. This way, customers get quick responses for simple questions while still having the option for a personalized interaction when needed. It strikes a good balance between efficiency and personal touch.
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Posted by Caroline Espinoza
Latest activity: Jan 15, 2024
Goo Chat - Tips for Balancing Automation and Personalization?
Goo Chat offers both ChatBot and Live Chat features. How do you strike a balance to provide efficient, automated responses without sacrificing the personal touch?G
Posted by Gul LebeauJan 15, 2024
I've found success by using the ChatBot for routine queries and FAQs, leaving Live Chat for more complex issues. This way, customers get quick responses for simple questions while still having the option for a personalized interaction when needed. It strikes a good balance between efficiency and personal touch.
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