Premium
What is tawk.to?
tawk.to is a customer messaging platform that allows businesses to monitor and chat with visitors on their website, mobile app, or from a customizable chat page. It provides real-time customer support and engagement features, such as live chat, ticketing, a knowledge base, CRT, and a chatbot.
tawk.to also offers various integrations and automation tools to enhance customer service and streamline communication processes.
A free and easy way to communicate with your customers. Here's why tawk.to is free https://www.tawk.to/why-free/
Key benefits of using tawk.to?
tawk.to is a comprehensive, cost-effective solution for businesses looking to enhance customer engagement. It offers real-time communication through a customizable chat widget, multi-language support, and mobile apps, ensuring seamless interaction with customers anytime, anywhere. The platform features an AI-powered chatbot that allows businesses to be online and available 24x7, ensuring customer queries are addressed even when your team isn’t available. Additionally, tawk.to includes a free knowledge base, a robust CRM system, and a ticketing system for managing inquiries offline. With visitor monitoring, unlimited agents, and seamless integration capabilities, tawk.to empowers businesses to deliver exceptional support without incurring additional costs.
tawk.to Features
Comprehensive tawk.to Features Summary
tawk.to is a feature-rich customer engagement platform that empowers businesses to connect with their audience through a variety of tools designed to streamline communication, support, and interaction. Here’s an in-depth look at the key features:
1. Live Chat: tawk.to’s live chat tool is the cornerstone of its platform, allowing businesses to engage with website visitors in real-time. The widget is fully customizable, supporting multiple languages and can be tailored to match your brand’s design. It includes features like automated triggers, chat routing, and the ability to monitor visitor activity, ensuring that you can interact with customers at the right moment and with the right information.
2. Knowledge Base: The knowledge base feature enables businesses to create a self-service portal where customers can find answers to their questions without needing direct support. This feature is fully integrated with the chat system, allowing agents to quickly reference or share knowledge base articles during a chat, thus improving efficiency and customer satisfaction. It’s an essential tool for reducing repetitive queries and empowering customers to solve problems independently.
3. Chat Pages: Beyond website integration, tawk.to offers standalone chat pages, which are unique URLs that allow customers to start a chat even if they’re not on your website. These pages can be easily shared via email, social media, or any other platform, extending your reach and ensuring you’re available wherever your customers are.
4. Contacts Management (CRM): tawk.to includes a robust contacts management system that functions as a simplified CRM. This feature allows businesses to store and manage customer information, track interactions, and easily reference past communications. By keeping all customer data in one place, it helps in creating personalized support experiences and targeted marketing efforts.
5. Ticketing System: The integrated ticketing system allows businesses to manage customer inquiries that come in outside of chat hours or require more detailed follow-up. Tickets can be created from chat interactions or manually, ensuring that no customer query goes unanswered. This system helps in organizing and prioritizing customer issues, leading to more efficient resolution times.
6. AI Assist: AI Assist is tawk.to’s AI-powered chatbot that enables businesses to be online and available 24x7. It can automatically handle common customer queries, providing instant responses and freeing up human agents for more complex tasks. The AI is designed to learn and improve over time, making it a powerful tool for maintaining high levels of customer service around the clock.
7. Video, Voice, and Screen Sharing: For more personalized support, tawk.to offers video, voice, and screen sharing capabilities. These tools are especially useful for providing in-depth assistance, such as technical support or walkthroughs, where visual and auditory communication can make a significant difference in resolving customer issues.
8. Advanced Reporting and Analytics: tawk.to provides comprehensive reporting and analytics tools that offer insights into chat performance, agent activity, customer satisfaction, and more. These reports help businesses track KPIs, identify trends, and make data-driven decisions to optimize their customer support strategy.
9. Mobile Apps: tawk.to’s mobile apps for iOS and Android ensure that you can stay connected with your customers on the go. Whether you’re away from your desk or managing multiple locations, the mobile app allows you to monitor chat activity, respond to inquiries, and manage your account from anywhere.
10. Customization and Branding: The platform offers extensive customization options, allowing businesses to tailor the chat widget, chat pages, and other interfaces to reflect their brand identity. This includes color schemes, logos, and custom greetings, ensuring that your customer interactions are consistent with your brand.
11. Integration and API: tawk.to integrates seamlessly with a wide range of third-party applications, including CRM systems, eCommerce platforms, and marketing tools. Additionally, the tawk.to API allows businesses to build custom integrations and extend the platform’s functionality to meet specific needs.
12. Security and Compliance: tawk.to takes security seriously, offering features like two-factor authentication, data encryption, and compliance with major regulations such as GDPR. This ensures that your customer data is protected and that your business meets legal requirements for data privacy.
tawk.to’s extensive feature set makes it a powerful tool for businesses looking to enhance their customer engagement and support capabilities. Whether you’re a small business or a large enterprise, tawk.to offers the tools you need to connect with your customers effectively, build lasting relationships, and drive growth.
tawk.to Pricing
tawk.to Pricing Model Summary
tawk.to operates on a unique and powerful pricing model that allows businesses to leverage comprehensive customer support tools at no cost. The core tawk.to service is completely free, providing access to essential features such as the customizable chat widget, visitor monitoring, ticketing system, and more. The platform is designed to be free because it’s sustained by optional paid add-ons, which offer advanced functionalities tailored to specific business needs. This innovative approach ensures that even small businesses can access top-tier customer engagement tools without the burden of additional costs, making tawk.to a truly exceptional offering in the market.
Add-Ons
1. AI Assist
• Hobby: Free – Includes 100 AI messages per month.
• Growth: $29 per month or $290 per year (2 months free) – Includes 1,000 AI messages per month.
• Business: $99 per month or $990 per year (2 months free) – Includes 5,000 AI messages per month.
• Enterprise: $399 per month or $3,990 per year (2 months free) – Includes 20,000 AI messages per month.
2. Remove Branding and White Label Add-On
• $29 per month (paid yearly)
• $39 per month (paid monthly)
3. Video, Voice, and Screen Share Add-On
• $29 per month (paid yearly)
• $49 per month (paid monthly)
4. The tawk.to Hired Agent Service
• 24x7-365: $1.00 per hour – 168 hours per week, $728/month.
• Evenings & Weekends: $1.10 per hour – 128 hours per week, $610/month.
• Double Shift: $1.50 per hour – 80 hours per week, $520/month.
• Full-Time: $2.20 per hour – 40 hours per week, $380/month.
• Flexible scheduling with no contracts, allowing for easy upgrades, downgrades, or cancellations. Agents handle two concurrent chats, with additional concurrency available if needed.
5. The tawk.to Virtual Assistant Service
• 40 hours per week: $1,300 per month.
• 30 hours per week: $1,050 per month.
• 20 hours per week: $800 per month.
By offering a robust suite of tools for free and providing flexible, affordable add-ons, tawk.to enables businesses of all sizes to optimize their customer support operations with ease. This model makes tawk.to not just a tool but a strategic partner in business growth.