Ozonetel Discounts, Features, Pricing, and Reviews
Ozonetel Overview
What is Ozonetel?
Founded in 2007, Ozonetel is an industry leader for cloud-based omnichannel contact center solution, enabling businesses to get on the cloud, automate processes, and reduce call center operating costs by 50%. Ozonetel's unified communication solutions are industry-agnostic and lets customer-first enterprises
- Deploy a full-fledged contact center under 24hrs.
- Automate customer touch points with an ideal mix of voice, digital, and AI capabilities.
- Upgrade or scale down as per need.
- Keep call center operations nimble with dedicated account manager and 24x7 personalized support.
Key benefits of using Ozonetel?
- Reduces call center operating costs by 50%
- Call center automation increases agent efficiency by 30%
- Streamlines disjointed customer journey through consistent communication across voice, SMS, chat, WhatsApp & more
- Enhances customer experience with AI-based features
- 70+ reports & analytics help executives make informed decisions and plan better CX strategies
Ozonetel Features
- Auto Dialers
- Multi-level IVR
- Automatic Call Distribution
- Skill-based routing
- Number masking
- Click-to-call
- Unified view
- Queue management
- Auto callback
- Real-time notifications
- Screen recording
- Live dashboard
- Chat bot
- Answering Machine Detection
- Campaign management
- IVR blast
Ozonetel Pricing
STANDARD
$45/user/mo
Complete Inbound Contact Center
PREMIUM
$55/user/mo
Inbound + Outbound solution with API dialer integrations.
CUSTOM
Contact Vendor
AI-based, omnichannel solution preferred by enterprises & BPOs.
