# UniTel Voice vs 8x8

Source: https://nachonacho.com/software-comparisons/unitel-voice-vs-8x8
Last updated: 2026-11-09

UniTel Voice suits a solo business or small team that mainly needs a business phone number and call handling; 8x8 suits a team that also needs meetings, international calling, or a contact center. Both offer cloud-based business calling, but their plans take different approaches: UniTel Voice publishes monthly prices for three phone-system plans, while 8x8 offers a mix of communications products through a sales quote.

## At a glance

| | UniTel Voice | 8x8 |
| --- | --- | --- |
| Product scope | Virtual business phone system | Business phone, meetings, messaging, contact center, and APIs |
| Plans and price | Solo $9.99, Team $19.99, Office $29.99 per month | Mix-and-match offerings; request a quote |
| Included users | Solo: 1; Team: unlimited; Office: 3 | Not published |
| International calling | Not published | Unlimited calling plans covering up to 48 countries |
| Contact-center tools | Auto attendant, extensions, and ring groups | Omnichannel routing and agent workspace |
| Customer channels | Business calls and texts | Voice, chat, email, SMS, RCS, video, and social |
| Video meeting capacity | Not published | Up to 500 in standard meetings; 10,000 in large meetings |
| Named integrations | Not published | Microsoft Teams, Salesforce, Dynamics 365, and Zendesk |
| App and device options | Mobile app, desktop softphone, online dashboard; desk phones on Office | Windows, macOS, iOS, Android, and web |
| Call routing | Auto attendant, ring groups, and business-hours scheduling | Auto attendant, call queues, and omnichannel routing |
| Support | Live USA-based phone and chat support; Office concierge | Standard, Premium and Enterprise support levels |
| Published calling allowance | Unlimited calling on all three plans | 4,000 monthly minutes per concurrent X6–X8 seat |

## Which to choose

### Choose UniTel Voice if

- Solo owners who want a separate business number
- Small teams that need extensions and scheduled call routing
- Buyers who want published monthly phone-plan prices
- Offices that want preconfigured desk phones

### Choose 8x8 if

- Teams combining business calling with video meetings
- Businesses calling customers across multiple countries
- Support teams needing omnichannel contact-center tools
- Organizations connecting calling with CRM or Microsoft Teams

## Verdict

Pick UniTel Voice when the job is to give callers a professional number, route them to the right person, and answer from a mobile app, softphone, or Office-plan desk phone. Its Team plan also allows unlimited users, with three desktop softphones included. Pick 8x8 when phone service needs to sit alongside video meetings, CRM integrations, global calling, or omnichannel contact-center workflows. The cost comparison depends on the configuration: UniTel Voice lists its base prices and add-ons, while 8x8 asks buyers to request a quote.

## Questions

### Which is a better fit for a solo business owner?

UniTel Voice is the more direct fit for a solo owner who needs a business number, auto attendant, voicemail, and calling from an app. Its Solo plan includes one user and costs $9.99 per month on monthly billing. 8x8 is worth considering if that owner also needs its broader communications tools.

### Can either service handle calls for a team?

Yes. UniTel Voice Team includes unlimited users and three desktop softphones, with additional softphones available for $5 per month each. 8x8 offers business calling and call-handling tools, with product offerings that can be mixed and matched through a quote.

### Does UniTel Voice include desk phones?

UniTel Voice supports VoIP desk phones on its Office plan. The plan includes three users, and UniTel Voice says it sells the phones at cost and ships them preconfigured.

### Which service offers a contact center?

8x8 offers a contact center with omnichannel routing, agent and supervisor workspaces, and analytics. UniTel Voice publishes business-phone features such as an auto attendant, extensions, and ring groups.

### What do the vendors publish about pricing?

UniTel Voice lists monthly base prices of $9.99 for Solo, $19.99 for Team, and $29.99 for Office; extra users or features can add charges. 8x8 describes mix-and-match offerings and directs buyers to request a quote.

### Can I use either service for video meetings?

8x8 Work includes video meetings. Standard meetings support up to 500 participants, and its large-meeting format supports up to 10,000 total participants. UniTel Voice does not publish a video-meeting capacity in its current plan comparison.

### What should I know about texting costs?

UniTel Voice includes unlimited business texting in its plans, but activation requires carrier registration and fees of $19.50 once and $1.50 per month while texting is active. 8x8 offers messaging capabilities; ask for a quote for the products and usage your team needs.

### Which service is suited to international calling?

8x8 publishes unlimited calling plans covering up to 48 countries, depending on the plan. UniTel Voice does not publish a comparable international-calling allowance in its current plan comparison.

## Product pages

- UniTel Voice: https://nachonacho.com/product/unitel-voice
- 8x8: https://nachonacho.com/product/8x8

## Related comparisons

### More UniTel Voice comparisons

- UniTel Voice vs Dialpad for Startups: https://nachonacho.com/software-comparisons/unitel-voice-vs-dialpad-for-startups

### More 8x8 comparisons

- 8x8 vs Dialpad for Startups: https://nachonacho.com/software-comparisons/8x8-vs-dialpad-for-startups
- 8x8 vs Talkroute: https://nachonacho.com/software-comparisons/8x8-vs-talkroute
- 8x8 vs Ozonetel: https://nachonacho.com/software-comparisons/ozonetel-vs-8x8