# FROGED vs Crisp

Source: https://nachonacho.com/software-comparisons/froged-vs-crisp
Last updated: 2026-11-01

Choose FROGED if you want a support inbox with a knowledge base on its Basic plan and are comfortable contacting sales for pricing; choose Crisp if you want published per-workspace prices and a free starting plan. Both are available customer-support platforms with shared inboxes, messaging channels, automation, and self-service tools, but their plan structures differ.

## At a glance

| | FROGED | Crisp |
| --- | --- | --- |
| Plans and price | Basic, Starter, Professional, Corporate; contact sales for plan prices | Free; Mini $45, Essentials $95, Plus $295 per workspace monthly |
| Free option | 7-day trial after choosing a plan | Free plan; 14-day trial of paid features |
| Included seats | Basic 1; Starter 3; Professional 7; Corporate custom | Free 2; Mini 4; Essentials 10; Plus 20+ |
| Messaging channels | Basic: email and live chat; Starter adds WhatsApp, SMS, Facebook | Free: website chat; Mini adds email; Essentials adds omnichannel inbox |
| Customer campaigns | Add-on from Starter; starts at €43/month | Email campaigns with plan-based recipient limits |
| AI support | AI Agent and Copilot add-ons from Starter; each starts at €43/month | Mini includes $5 in monthly AI credits; higher plans include more |
| Knowledge base | Basic includes 25 articles; Starter adds Knowledge Base PRO | Included from Essentials |
| Integrations | Professional lists Zapier, Jira, and webhooks | Lists Shopify, HubSpot, Slack, Zapier, and others |
| Agent apps | Installable web app on desktop, Android, and iOS | Web, Mac, Windows, iPhone, and Android apps |
| Conversation limits | Not published | Unlimited conversations |
| Deployment | Cloud service; backend hosted in Frankfurt | Cloud service; EU-hosted data |
| Higher-tier support | Corporate lists a dedicated Customer Success Manager | Enterprise lists dedicated onboarding and a personalized SLA |

## Which to choose

### Choose FROGED if

- Teams that want a knowledge base on the Basic plan
- Teams considering WhatsApp, SMS, or email campaign add-ons
- Buyers comfortable discussing pricing and configuration with sales

### Choose Crisp if

- Teams that need a free shared inbox and website chat
- Buyers who want published per-workspace prices
- Teams that need iPhone and Android agent apps
- Teams that want published unlimited conversation allowances

## Verdict

The deciding factor is how you want to buy and expand the platform. FROGED fits teams willing to discuss a plan with sales, particularly those that want its Basic-plan knowledge base or its optional campaigns and AI tools. Crisp fits teams that want to start free, see paid prices before contacting sales, and move to an omnichannel inbox on Essentials. Neither is the better choice for every team.

## Questions

### Can I use FROGED or Crisp for free?

Crisp has a free plan with two seats and website chat. FROGED offers a seven-day free trial after you choose a plan; it does not list a permanent free plan.

### Which has clearer published pricing?

Crisp publishes monthly per-workspace prices of $45 for Mini, $95 for Essentials, and $295 for Plus, alongside a free plan. FROGED lists its plans but directs buyers to sales for plan prices.

### Which plan do I need for WhatsApp support?

FROGED lists WhatsApp starting with Starter. Crisp lists its omnichannel inbox, including WhatsApp Business, starting with Essentials.

### Do both offer a knowledge base?

Yes. FROGED includes a 25-article knowledge base on Basic and Knowledge Base PRO on Starter. Crisp includes a knowledge base from Essentials.

### How do their AI costs work?

FROGED lists AI Agent and AI Copilot as separate add-ons from Starter, each starting at €43 per month. Crisp includes monthly AI credits from Mini upward, with allowances varying by plan.

### Can support agents work from a phone?

Yes. FROGED documents an installable web app for Android and iOS. Crisp offers dedicated iPhone and Android apps.

### Are customer campaigns included?

FROGED sells campaigns as an add-on from Starter. Crisp documents email campaigns with recipient limits that vary by plan.

### Does either platform limit conversations?

Crisp publishes an unlimited-conversations allowance. FROGED does not publish a conversation limit on its pricing page.

## Product pages

- FROGED: https://nachonacho.com/product/Froged
- Crisp: https://nachonacho.com/product/crisp

## Related comparisons

### More FROGED comparisons

- FROGED vs Freshdesk: https://nachonacho.com/software-comparisons/froged-vs-freshdesk
- FROGED vs LiveAgent: https://nachonacho.com/software-comparisons/froged-vs-liveagent
- FROGED vs Zendesk for Startups: https://nachonacho.com/software-comparisons/froged-vs-zendesk-for-startups