# Aircall vs Talkroute

Source: https://nachonacho.com/software-comparisons/aircall-vs-talkroute

Choose Aircall if your sales or support team needs native CRM integrations, shared call workflows, and agent analytics; choose Talkroute if you need a business phone system for one person or a small team with a lower starting price. Both offer calling, routing, business texting, and desktop and mobile access, but their pricing models and plan-level features differ substantially.

## At a glance

| | Aircall | Talkroute |
| --- | --- | --- |
| Starting price | Essentials: $30/license/month, billed annually | Basic: $19/month, 1 user included |
| Users and expansion | 3-license minimum on Essentials and Professional | 1, 3, or 10 users included; extras $5/user/month |
| Integrations | 250+ integrations, including HubSpot and Zendesk | Zapier, webhooks, and Talkroute API |
| Sales tools | Power Dialer and outbound campaigns on Professional | Not published |
| Video meetings | Not published | Included on all Business Phone plans; up to 100 participants |
| Call recording | Included on Essentials and above | Included on Pro and Enterprise |
| IVR menus | Included on Essentials and above | Plus: 1 menu; Pro: unlimited menus |
| Business texting | SMS and MMS; rates on request | 500, 2,000, or 5,000 messages/month by plan |
| Platforms | Desktop softphone, Android, and iOS | macOS, Windows, Linux, iOS, Android, and web |
| Included phone numbers | 1 local or toll-free number per plan | Basic: 1; Plus: 2; Pro: 3 |
| US and Canada calling | Unlimited domestic outbound calls, subject to terms | Unlimited incoming and outgoing minutes, subject to reasonable use |
| Support | Email and phone support; priority support on Enterprise | 24/7 email tickets; phone and chat during stated hours |

## Which to choose

### Choose Aircall if

- Sales and support teams using native CRM or helpdesk integrations
- Teams that need a shared call inbox and call assignments
- Managers seeking live monitoring and advanced analytics on Professional
- Outbound teams seeking Power Dialer on Professional

### Choose Talkroute if

- Solo operators who need one business phone user
- Teams that prefer a monthly price with multiple users included
- Businesses that want video meetings with their phone plan
- Teams using Zapier, webhooks, or an API to connect other tools

## Verdict

The deciding factor is whether your phone system needs to sit inside a sales or support workflow. Aircall is the better fit when CRM synchronization, shared call handling, and coaching tools justify its three-license minimum and per-license pricing. Talkroute is the better fit when you want a lower-cost phone system with users bundled into each plan, plus video meetings; check its plan tiers if IVR, recording, or reporting are essential.

## Questions

### Can I use Aircall or Talkroute as a solo business?

Talkroute Basic includes one user for $19 per month. Aircall requires at least three licenses on its Essentials and Professional plans.

### How does pricing work for a three-person team?

Aircall Essentials starts at $30 per license per month, billed annually, with a three-license minimum. Talkroute Plus costs $39 per month and includes three users.

### Which has more direct CRM integrations?

Aircall lists more than 250 integrations, including HubSpot and Zendesk on Essentials and Salesforce on Professional. Talkroute lists Zapier, webhooks, and API access on its Business Phone plans.

### Does either plan include call recording?

Aircall includes call recording starting with Essentials. Talkroute includes it starting with Pro, priced at $59 per month with ten users included.

### Can I set up an IVR menu on the cheapest plan?

Aircall includes IVR on its entry-level Essentials plan. Talkroute Basic does not include menus; Plus includes one, and Pro includes unlimited menus.

### Do Aircall and Talkroute include video meetings?

Talkroute includes video meetings for up to 100 participants with every Business Phone plan. Aircall does not publish video meetings as a feature of its phone plans.

### How do their texting limits compare?

Talkroute includes 500, 2,000, or 5,000 messages per month on Basic, Plus, or Pro. Aircall lists SMS and MMS and says to contact it for rates; its pricing terms specify up to 4,000 outbound SMS messages per user per month.

### Can I try Aircall and Talkroute before paying?

Aircall offers free access to test its platform but does not state a trial length on its pricing page. Talkroute offers a seven-day free trial.

## Product pages

- Aircall: https://nachonacho.com/product/aircall
- Talkroute: https://nachonacho.com/product/talkroute