# Aircall vs Five9

Source: https://nachonacho.com/software-comparisons/aircall-vs-five9

Choose Aircall if your sales or support team primarily needs a business phone system with published per-license pricing; choose Five9 if you need a contact center spanning more channels and workforce management. Both offer cloud-based calling, routing, analytics and integrations, but their published buying paths differ: Aircall lists plan prices, while Five9 asks buyers to request a tailored quote.

## At a glance

| | Aircall | Five9 |
| --- | --- | --- |
| Primary use | Business phone system for sales and support | Cloud contact center across voice and digital channels |
| Customer channels | Voice, SMS and MMS; WhatsApp add-on | Voice, chat, email, SMS and WhatsApp |
| Published starting price | Essentials: $30/license/month, billed annually | Not published |
| Minimum licenses | 3 for Essentials or Professional; 25 for Enterprise | Not published |
| Pricing approach | Per-license plans; annual or monthly billing | Quote based on seats, channels and AI usage |
| Workforce management | Not published | Forecasting, scheduling and adherence tools |
| Agent platforms | Desktop, web, Android and iOS softphone | Web-based agent desktop |
| Integrations | 250+ integrations; Salesforce, HubSpot and Zendesk | 300+ integrations; Salesforce, ServiceNow and Zendesk |
| Calling allowance | Unlimited US and Canada calls, subject to terms | Not published |
| Routing and dialing | IVR; Power Dialer on Professional | Contact-center routing and outbound dialing |
| Analytics | Basic dashboards; advanced analytics on Professional | Interaction analytics and performance dashboards |
| Support | Email and phone; priority support on Enterprise | 24/7 global support |

## Which to choose

### Choose Aircall if

- Sales and support teams centered on phone calls
- Buyers seeking published per-license starting prices
- Teams that need calling on Android or iOS
- Teams wanting a shared call inbox and CRM integrations

### Choose Five9 if

- Contact centers handling voice and digital channels
- Operations needing workforce forecasting and scheduling
- Teams needing quality management across interactions
- Buyers seeking a tailored contact-center quote

## Verdict

Aircall is the better fit when calling is the main requirement and you want to evaluate a three-license starting point against published prices. Five9 is the better fit when the deciding factor is a contact center that brings voice, digital interactions, workforce management and quality management together. Get a Five9 quote before comparing total costs; its current site does not publish a starting price.

## Questions

### Should I choose Aircall or Five9 for a small sales team?

Aircall is the clearer starting point for a small, calling-focused team: its Essentials and Professional plans each require at least three licenses and have published per-license prices. Five9 offers sales contact-center capabilities but asks buyers to request a tailored quote.

### How much do Aircall and Five9 cost?

Aircall lists Essentials at $30 and Professional at $50 per license per month when billed annually; Enterprise has custom pricing. Five9 says pricing depends on seat count, channel mix and AI usage, and provides an exact price through a quote rather than a published starting price.

### Can both Aircall and Five9 handle calls and text messages?

Yes. Aircall publishes voice, SMS and MMS capabilities. Five9 publishes voice and SMS capabilities alongside other digital channels. Confirm messaging availability and usage charges for your intended locations and configuration.

### Which has broader digital contact-center channels?

Five9 publishes voice, chat, email, SMS and WhatsApp capabilities. Aircall publishes voice, SMS and MMS, with WhatsApp offered as an add-on.

### Does either product include workforce management?

Five9 publishes workforce forecasting, scheduling and adherence tools. Aircall publishes calling analytics and monitoring but does not list a comparable workforce management product on its current pricing page.

### Do Aircall and Five9 integrate with Salesforce and Zendesk?

Yes. Both vendors list Salesforce and Zendesk integrations. Aircall publishes more than 250 integrations, while Five9 publishes more than 300 pre-built integrations.

### Can agents take calls from a mobile app?

Aircall lists its calling softphone for Android and iOS. Five9 publishes a web-based agent desktop and a mobile app for workforce-management self-service; buyers should confirm their mobile calling requirements with Five9.

### Is there a minimum number of seats?

Aircall publishes a three-license minimum for Essentials and Professional and a 25-license minimum for Enterprise. Five9 does not state a minimum seat count on its current platform pricing information; ask for that detail with your quote.

## Product pages

- Aircall: https://nachonacho.com/product/aircall
- Five9: https://nachonacho.com/product/five-9