# Tidio

> Tidio on NachoNacho — the B2B SaaS and AI marketplace. NachoNacho members get 20% CASHBACK + All Plans. 2 Years.

- **Page:** https://nachonacho.com/product/tidio
- **NachoNacho deal:** 20% CASHBACK + All Plans. 2 Years.
- **Estimated saving:** Save up to $4,497/year
- **Categories:** Customer Support, AI Enabled SaaS, Lifetime Discounts, AI Chatbot & Customer Support
- **Rating:** 4.5 out of 5, from 4 reviews
- **Vendor website:** https://affiliate.tidio.com/p5r7llztp2a8-yq3nec
- **Last updated:** 2026-06-04

A customer service platform that offers live chat, AI chatbots, and multichannel communication.

## About

Tidio is an AI-driven customer service solution that helps businesses provide excellent support to their customers. With the Lyro AI Agent, businesses can answer up to 70% of customer inquiries without human intervention. The AI agent can solve customer problems in multiple languages and perform tasks, allowing support agents to focus on high-value requests. Tidio also offers live chat and helpdesk tools to provide real-time support, as well as automation features to engage visitors and boost sales. Trusted by over 300,000 businesses, Tidio aims to simplify customer service and accelerate business growth.

## Key benefits

These tools include live chat, chatbots, AI support (Lyro AI), order management, ticketing, departments, analytics, messaging channels, email marketing automation, customization options, and integrations with popular platforms. Tidio's aim is to provide businesses with the tools they need to enhance customer experience, automate processes, and streamline communication. They offer support, resources, and have a dedicated customer success team to assist businesses in optimizing their use of the platform.

## Features

Live typing Cut down your reply times by previewing what users write before they hit the "send" button and preparing your answer Canned responses Create a library of common answers and use them to reply in seconds Attachments Send supported files via chat: .jpg .jpeg .png .txt .rtf .xlsx .docx .pdf .gif, and videos Offline message Inform your clients that you're not available and collect their email to respond later Pre-chat survey Collect the client's data before the chat starts Multilanguage Add multiple languages to your widget Transcripts Save transcripts to your device or send them to clients via email Tags and contact properties Store your customer data in one place. Add tags and contact details so you can personalize your conversations and improve customer experience Live visitor list See all your website visitors and the pages they're browsing in real-time. Offer custom advice based on their activity. Chat page Send your customers to a dedicated chat window instead of talking with them through the widget Operating hours Set your working hours and let visitors know when they can find you online Measure customer satisfaction Collect feedback and assess the quality of your customer service Read receipt See if the visitor read your messages Banning users Allows you to block users from accessing the widget based on their IP address

## Eligibility

New customers only. This deal applies to first-time accounts with the software vendor. You must click “Redeem deal” before purchasing to ensure your cashback is properly tracked. Use the same email address for both NachoNacho and the vendor account so your purchase can be correctly attributed for cashback. This deal is delivered as cashback from NachoNacho after purchase, once the vendor confirms the transaction (typically 30–45 days). This purchase is eligible for cashback exclusively from NachoNacho — skipping this means paying full price. Learn more about how NachoNacho cashback works and what to expect after purchase. Questions? Our team can help review eligibility and answer questions before or after purchase.

## Reviews

- **4/5** — AI chatbot & live chat tool for faster customer support — Freddy Benitez, 2026-03-26
  Tidio has been a great way to handle customer conversations without being glued to your inbox - its AI chatbot answers questions instantly while live chat helps close deals in real time. It’s super easy to set up and works well for ecommerce, though more advanced features can get pricey as you scale.
- **5/5** — Automate customer support with Tidio — Hamza Hendricks, 2025-07-22
  I use Tidio to manage live chat and automate customer support across our website, email, and social channels- it’s intuitive and integrates seamlessly with platforms like Shopify and WordPress. The Lyro AI chatbot handles up to 70% of inquiries, and the visual flow builder makes automation straightforward. The problem is that some advanced features are gated behind higher-tier plans...which get expensive.
- **4/5** — Helpful automation tools with some room to improve — Cecelia Becker, 2025-04-04
  Tidio's AI agent greatly reduces customer workload, but human intervention is occasionally necessary. Some minor spelling errors persist during use. Despite these issues, the live chat and automation tools are solid.
- **5/5** — Streamlined Customer Support & Sales Accelerator — Carroll Thompson, 2024-11-25
  It solves customer inquiries like a pro, no matter the language. The live chat and helpdesk tools make it easy to provide real-time support. The visitor engagement automation is a game-changer, boosting my sales big time. Tidio truly simplifies customer service and accelerates business growth! Nachonacho's cashback has been great to receive every month.

## Alternatives to Tidio

- [Freshdesk](https://nachonacho.com/product/Freshdesk) — 20% CASHBACK + All Plans. Forever.
- [Freshservice](https://nachonacho.com/product/Freshservice) — Log in to view offer
- [Zendesk for Startups](https://nachonacho.com/product/deal-zendesk) — 6 Months Free

## Browse these categories

- [Customer Support](https://nachonacho.com/category/customer-support)
- [AI Enabled SaaS](https://nachonacho.com/collection/ai-enabled-saas)
- [Lifetime Discounts](https://nachonacho.com/collection/lifetime-discounts)
- [AI Chatbot & Customer Support](https://nachonacho.com/category/ai-chatbots)

---

Source: https://nachonacho.com/product/tidio · Marketplace: https://nachonacho.com/marketplace · Site overview: https://nachonacho.com/llms.txt