# User.com

> User.com on NachoNacho — the B2B SaaS and AI marketplace. NachoNacho members get 20% CASHBACK + All Plans. 1st Year.

- **Page:** https://nachonacho.com/product/User
- **NachoNacho deal:** 20% CASHBACK + All Plans. 1st Year.
- **Estimated saving:** Save up to $2,398/year
- **Categories:** Marketing, Sales, Lead Generation, CRM, Customer Support, Featured Products
- **Rating:** 4.9 out of 5, from 7 reviews
- **Pricing from:** EUR 15.00 Flat Rate, Per Month
- **Vendor website:** https://user.com/?red=nachonacho
- **Last updated:** 2026-11-08

User.com is a fully integrated Marketing Automation platform aimed at boosting website engagement and conversion rate..

## About

A marketing automation platform that brings tools for marketing, sales, and support into one system. It unifies contact and behavioral data in customer profiles, helping teams segment audiences, personalize experiences, automate communication and internal processes, and manage sales pipelines. Features include email campaigns, SMS and WhatsApp messaging, marketing automation workflows, visitor tracking, CRM, forms, pop-ups, live chat, chatbots, and a loyalty program. Teams can use customer data to create targeted campaigns, follow up with leads, manage deals, and respond to support requests from a shared workspace.

## Key benefits

One tool for marketing, sales, and support: Positive User brings customer data, campaigns, CRM workflows, and live chat together. Marketing teams can personalize messages, sales teams can automate lead follow-ups and deal assignments, and support teams can answer questions through live chat and a chatbot. Automate customer journeys: Use a visual, no-code builder to create workflows with triggers, conditions, delays, and actions. Automate onboarding, lead nurturing, cart recovery, and re-engagement without handling each step manually. Deeply understand your customers: Bring website behavior, purchase history, and engagement data into unified customer profiles. Track visitor activity, build behavior-based segments, and use those insights to personalize interactions. Reach customers across channels: Coordinate messages across email, SMS, WhatsApp, push notifications, chat, and your website from connected workflows.

## Features

User behavior tracking and custom events Contact profiles, lists, tags, dynamic segments and lead scoring Advanced automation with a visual, drag-and-drop journey builder Live chat and chatbot Lead generation forms, pop-ups and landing pages Drag-and-drop email builder, reusable templates and dynamic content Email open and click tracking Custom SMTP sending Email, SMS and WhatsApp campaigns Web and mobile push notifications In-app messages A/B testing for campaigns, journeys and landing pages CRM and sales pipeline management Deal, task and loss reason tracking Meeting booking with Google Calendar and Outlook sync Reports and analytics dashboards Personalized website content and product recommendations Loyalty programs with points, rewards, coupons and mobile wallet passes Shared customer conversations, helpdesk ticketing and knowledge base

## How pricing works

User.com bills for a subscription plan with included seats and sending allowances, not per transaction or for every contact. Marketing Suite plans list unlimited contacts; Performance caps marketing contacts. Your bill can grow when you add seats, buy sending capacity or move to a higher tier. Monthly subscriptions renew each month; annual subscriptions are charged upfront and renew yearly. The advertised Marketing Suite and Performance tiers show annual billing, but monthly subscriptions are also available. No feature is identified as annual-only. Limitless is priced on request; onboarding support varies by tier, and no separate implementation fee is listed. Seat minimum: Campaigns includes one seat; Marketing Automation Suite and Customer Engagement Platform include two each; Performance includes ten. Extra seats are billed per seat . Email credits: Additional per credit capacity requires a recurring or one-time pack. There is no automatic overage charge; sends may stop when credits run out. SMS: Provider charges are separate; the CM.com integration requires credits purchased through User.com. WhatsApp: Meta credits are separate from the platform’s sending limits. Add-ons: Optional feature sets are billed per seat. There is no ongoing free plan listed. The free trial needs no credit card and unlocks the chosen plan’s features, but limits emails, WhatsApp messages, pop-ups and workflows. SMS sending is unavailable.

## Pricing plans

- Free trial: yes
- Vendor pricing page: https://www.user.com/pricing
- Pricing last verified: 2026-11-08

| Plan | Price | Charged |
| --- | --- | --- |
| rapidmail Essential | EUR 15.00 | Flat Rate, Per Month |
| rapidmail Pay-as-you-go | EUR 20.00 | One-time payment |
| rapidmail Professional | EUR 25.00 | Flat Rate, Per Month |
| Campaigns | EUR 69.00 | Flat Rate, Per Month |
| Marketing Automation Suite | EUR 199.00 | Flat Rate, Per Month |
| Customer Engagement Platform | EUR 499.00 | Flat Rate, Per Month |
| Performance | EUR 999.00 | Flat Rate, Per Month |
| Limitless | Talk to sales; unlimited seats | Talk to sales; unlimited seats |

### rapidmail Essential includes

- 250+ ready-to-use templates
- Subscription/unsubscription forms
- Campaign statistics
- Image database
- Follow-up email
- Simple Segmentation
- Basic support
- 1 Automation
- 3 Sender addresses
- 3 Recipient lists

### rapidmail Pay-as-you-go includes

- 250+ ready-to-use templates
- Subscription/unsubscription forms
- Campaign statistics
- Image database
- Basic support
- 1 Automation
- 3 Sender addresses
- 3 Recipient lists

### rapidmail Professional includes

- Everything in Essential
- One Click Design
- A/B Test
- Schedule send date and time
- Permission management
- Premium support
- 5 Automations
- 10 Sender addresses
- 10 Recipient lists
- 2 Additional users

### Campaigns includes

- Email Marketing
- SMS Marketing
- WhatsApp
- Drag & Drop Editor
- Ready-to-use Workflows Library
- Essential Support & Success
- Uma - AI Assistant
- Unlimited Contacts
- Emails - Up to 5,000 emails/month included
- WhatsApp - Up to 500 messages/month
- Automation - 5 active workflows

### Marketing Automation Suite includes

- Everything in Campaigns
- Real-time Visitor Tracking
- Website Personalization
- Pop-ups
- 360° Contact List
- Advanced segmentation
- Premium Support & Success
- AI Onboarding Agent
- AI Design Agent
- AI Content creator Agent
- AI Training Agent
- Unlimited Contacts
- Up to 5,000 emails/month included
- WhatsApp - Up to 2,000 messages/month
- Automation - 20 active workflows
- 50 Forms
- 50 Landing Pages

### Customer Engagement Platform includes

- Everything in Marketing Automation Suite
- Product List
- Product Recommendations
- Web & event tracking
- Web Push
- Advanced Data Platform
- Premium Support & Success
- Unlimited Contacts
- Up to 5,000 emails/month included
- WhatsApp - up to 10,000 messages/month
- Automation - 100 active workflows
- 100 Forms
- 100 Landing Pages

### Performance includes

- Email Marketing
- SMS Marketing
- WhatsApp
- Drag & Drop Editor
- Ready-to-use Workflows Library
- AI Onboarding Agent
- AI Design Agent
- AI Content creator Agent
- AI Training Agent
- Real-time Visitor Tracking
- Website Personalization
- Pop-ups
- Web & event tracking
- Advanced Data Platform
- Advanced segmentation
- Product Recommendations
- Web Push
- Exclusive Support & Success
- Up to 300,000 emails/month included
- Unlimited Non-Marketing Contacts
- Up to 100,000 Marketing Contacts
- WhatsApp - 10,000 messages/month
- Automation - 100 active workflows
- 100 Forms
- 100 Landing Pages

### Limitless includes

- Everything in Performance
- Mobile App Marketing
- In-app messages
- Mobile push notifications
- Loyalty Program
- Mobile Wallet
- Points & Rewards
- Coupons
- Sales
- Pipeline management
- Tasks management
- Meetings
- Customer Service
- Live Chat
- Chatbot
- Conversations
- Knowledge base
- Helpdesk Ticketing System
- Unlimited Emails
- Unlimited Non-Marketing Contacts
- Unlimited Marketing Contacts
- Unlimited WhatsApp messages
- Unlimited automation workflows
- Unlimited Forms
- Unlimited Landing Pages

## How the NachoNacho saving works

Get 20% cashback on all User.com plans for your first year through NachoNacho when paying with a NachoCard, saving up to $2,398/year. Without one, get 8% cashback, saving up to $960/year. Available to new account sign-ups, with cashback paid directly by NachoNacho. User.com, now Positive User, combines CRM, email and SMS marketing, and automated customer journeys.

## Eligibility

New account sign-ups only. All NachoNacho customers are eligible. The discount is provided in the form of cashback directly from NachoNacho. For questions related to your discount, please reach out to us .

## Frequently asked questions

### How much does User.com cost, and what affects the total bill?

User.com uses subscription plans with included seats and sending allowances; the total depends on your plan, billing cycle, and usage. Costs can rise if you add seats, purchase email-sending capacity, or move to a higher tier. Monthly subscriptions renew monthly, while annual subscriptions are charged upfront. NachoNacho offers 20% cashback on the first year of any plan for new User.com account sign-ups; all NachoNacho customers are eligible.

### Can I try User.com before buying a subscription?

Yes. User.com offers a free trial that does not require a credit card and lets you explore the chosen plan’s features. Trial allowances for emails, WhatsApp messages, pop-ups, and workflows are limited, and SMS sending is unavailable during the trial. The provided pricing information does not list an ongoing free plan, so evaluate your expected usage before subscribing.

### Is User.com a good fit for a startup or small business?

User.com may suit a small team that wants marketing campaigns, a sales pipeline, and customer conversations in one platform. Its visual automation builder can reduce manual follow-ups, but costs may increase as the team adds seats or needs more sending capacity. A business needing only a simple email tool should weigh whether it would use enough of the broader platform.

### What are the main advantages and drawbacks of choosing User.com?

User.com brings customer profiles, marketing automation, CRM, and support tools into one workspace, which can help teams coordinate outreach and follow-ups. The trade-off is that subscription costs depend on seats and sending needs, with separate charges for some messaging services. Email sends can stop when credits run out rather than automatically incurring overage charges.

### What is User.com used for?

User.com is a marketing automation platform that also supports sales and customer service work. Businesses can track website activity, build audience segments, send campaigns, manage deals, and respond to customer questions. It brings contact and behavioral data into shared profiles so teams can use the same information when planning outreach, following up with leads, or handling support requests.

### Can User.com automate lead nurturing and customer journeys?

Yes. User.com has a visual, no-code workflow builder with triggers, conditions, delays, and actions. Teams can use it to set up lead nurturing, onboarding, cart recovery, or re-engagement journeys instead of handling every step manually. Campaigns can use customer data to decide whom to contact and when, across channels supported by the platform.

### Can sales and support teams use User.com alongside marketing?

Yes. Sales teams can use User.com’s CRM to manage pipelines, deals, tasks, and lead follow-ups, while support teams can handle questions through live chat, chatbots, helpdesk ticketing, and a knowledge base. Marketing teams can work from the same customer profiles for segmentation and campaigns, helping each team see relevant customer activity in one system.

### Does User.com limit the number of contacts I can store?

The contact rules depend on the User.com plan. Marketing Suite plans list unlimited contacts, while Performance limits marketing contacts. If your database is large, ask which contacts count toward the marketing-contact limit on the plan you are considering. Contact capacity and email-sending capacity are separate considerations when estimating costs.

### What happens if I use all my User.com email credits?

User.com does not automatically charge an email-sending overage, according to the provided pricing information. Sends can stop when credits run out. You can purchase extra sending capacity as a recurring or one-time credit pack. Check your expected campaign volume against the allowance before buying; SMS provider charges and Meta’s WhatsApp credits are separate from email capacity.

### How does User.com use website activity to personalize outreach?

User.com can track visitor behavior and custom events, then combine that activity with contact, purchase, and engagement data in customer profiles. Teams can build dynamic segments from those signals and use them to tailor campaigns or website content. This is useful when a business wants to follow up based on what a visitor did, rather than sending everyone the same message.

## Reviews

- **5/5** — A Smart all-in-one tool for team efficiency — Veronica Santiago, 2026-04-23
  User.com made our team way more organized without feeling bloated. I like that email campaigns, live chat, CRM, and automation are in one place, so we don’t waste time jumping between tools. The visitor tracking is super useful and gives a clear picture of what people are doing before they even reach out.
- **5/5** — Great marketing & CRM automation tool — Tia Sparks, 2026-01-11
  User.com centralizes CRM, email, automations, live chat, and multichannel marketing into one robust platform with strong personalization and support, though its complexity and learning curve may challenge beginners.
- **5/5** — User.com is very user friendly  — Isis Dunn, 2025-08-11
  User.com’s all-in-one platform delivers powerful CRM, chatbots & automation - it's user-friendly and perfectly scalable. Our team loves the instant insights and efficiency boost!
- **5/5** — Very insightful data and analytics  — Bernard Barker, 2025-02-10
  User.com has been very beneficial for our company. The UX insights are unparalleled.
- **5/5** — Understand your users better with user.com — Melissa Hyatt, 2024-11-20
  User.com is an exceptional marketing automation platform that bundles robust marketing, sales, and support tools all under one roof. We used it to collect real-time data to fuel personalization and automations. From lead generation to customer engagement, User.com provided a user-friendly tool that simplified our customer engagement.
- **4/5** — A- — Zachary Larkin, 2023-10-13
  It had all the features we needed to gather real-time data for customer profiling, but we found it a little expensive for our liking.
- **5/5** — Engage your customers! — Jerry Schulist, 2023-07-15
  Very helpful software for customer engagement. They provide everything necessary to keep in contact with clients without breaking the bank. The integrations also make this platform very compatible. It's cheap and definitely worth the price.

## User.com compared with

- [User.com vs ActiveCampaign](https://nachonacho.com/software-comparisons/user-com-vs-activecampaign) — Markdown: https://nachonacho.com/software-comparisons/user-com-vs-activecampaign/llms.txt
- [User.com vs Zoho CRM](https://nachonacho.com/software-comparisons/user-com-vs-zoho-crm) — Markdown: https://nachonacho.com/software-comparisons/user-com-vs-zoho-crm/llms.txt

## Browse these categories

- [Marketing](https://nachonacho.com/category/marketing)
- [Sales, Lead Generation](https://nachonacho.com/category/lead-generation)
- [CRM](https://nachonacho.com/category/CRM)
- [Customer Support](https://nachonacho.com/category/customer-support)
- [Featured Products](https://nachonacho.com/collection/featured)

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Source: https://nachonacho.com/product/User · Marketplace: https://nachonacho.com/marketplace · Site overview: https://nachonacho.com/llms.txt