Customer Support
Get the answers you need about the best customer support software.
Categories
Accounting, FinanceAI Enabled SaaSAnalytics, DataCollaborationCommunicationCRMCustomer SupportCybersecurityDesignDev ToolseCommerceHR, RecruitingLegal, ComplianceMarketingOffice Tools, AdminPartner ManagementPhoto, VideoProductivityProject ManagementResume ToolsSales, Lead GenerationSocial MediaSoftware TestingWebsite BuildersA
C
Posted by Claudette Charbonneau
Latest activity: Mar 27, 2023
Anyone familiar with EngageBay for email campaigns?
I have around 10,000 old leads from Facebook that I would like to revive, but it appears that most marketing platforms charge $300-$400 for that quantity of accounts. In my opinion, this seems quite unreasonable.Nevertheless, I stumbled upon this site which is significantly more affordable. However, compared to the higher prices in the industry, I am wondering if there is some hidden flaw with this website, or if they are simply trying to gain an advantage through volume?
E
Posted by Emily WoodwardMar 27, 2023
EngageBay appears to be a reliable and affordable option for email campaigns. According to their website, they offer affordable pricing plans for businesses of all sizes, starting at $8.99 per user per month, which includes email marketing features.
C
Latest activity: Mar 27, 2023
Anyone familiar with EngageBay for email campaigns?
I have around 10,000 old leads from Facebook that I would like to revive, but it appears that most marketing platforms charge $300-$400 for that quantity of accounts. In my opinion, this seems quite unreasonable.Nevertheless, I stumbled upon this site which is significantly more affordable. However, compared to the higher prices in the industry, I am wondering if there is some hidden flaw with this website, or if they are simply trying to gain an advantage through volume?
E
Posted by Emily WoodwardMar 27, 2023
EngageBay appears to be a reliable and affordable option for email campaigns. According to their website, they offer affordable pricing plans for businesses of all sizes, starting at $8.99 per user per month, which includes email marketing features.
E
Posted by Elisabeth Benton
Latest activity: Apr 11, 2023
Which do you prefer: Zendesk or Freshdesk? Why?
I'm curious to know which helpdesk software you prefer - Zendesk or Freshdesk - and why. Both are popular choices, but each has its unique features and benefits. Have you used either of them? What did you like or dislike about them?
Posted by Jed WilsonApr 11, 2023
I prefer Freshdesk as offers a user-friendly interface and affordable pricing plans.
E
Latest activity: Apr 11, 2023
Which do you prefer: Zendesk or Freshdesk? Why?
I'm curious to know which helpdesk software you prefer - Zendesk or Freshdesk - and why. Both are popular choices, but each has its unique features and benefits. Have you used either of them? What did you like or dislike about them?Posted by Jed WilsonApr 11, 2023
I prefer Freshdesk as offers a user-friendly interface and affordable pricing plans.
L
Posted by Laurent Guyot
Latest activity: Nov 15, 2023
Chat and more
Reaching our to the community as we have just released Qwil on the NachoNacho platform. Qwil is an all-in one staff and client communication platform, call it a professional Whatsapp (but one which is really secure and GDPR compliant) for chat, secure doc sharing, e-signature, file manager etc etc. We built it for the banking industry and now cater for all sectors and all sizes.My questions to you:
How important is security? Are you worried about email phishing? SMS Smishing? Are your clients? do you hate encrypted email (i do)?
How about compliance? Are you concerned about data privacy, protection, GDPR, HIPAA and all those acronyms. Is the ability to own and monitor your staff conversations (and those who leave) important?
Are you looking to save money? i.e" target="_blank" rel="noreferrer">i.e. just too many apps? DocuSign, Slack, email, portals etc...jumping from one to another
Are you looking to make more money? i.e" target="_blank" rel="noreferrer">i.e reduce your sales cycle, improve onboarding process, speed up things, reduce the chasing
How do you generally engage externally with prospects and clients?
No need to answer all :) but feedback on certain pain points you have in your industry always useful for us to progress.
Of course always keen on feedback on Qwil - which is why we are not offering a free trial but a full plan for $1 for 60 days.
Laurent
CEO Qwil
K
Posted by Kelvin ThompsonNov 15, 2023
As a SaaS marketing consultant, I've seen firsthand the importance of robust security measures to protect sensitive data and user information. Clients are rightly concerned about these threats, and providers need to implement comprehensive security protocols to safeguard their platforms and users.
When it comes to compliance, the landscape is complex, with regulations like GDPR and HIPAA requiring strict adherence to data privacy and protection standards. SaaS providers must invest in compliance efforts to ensure they meet these requirements, as non-compliance can lead to severe legal and financial consequences.
I'm curious - what kind of security do you have in place?
When it comes to compliance, the landscape is complex, with regulations like GDPR and HIPAA requiring strict adherence to data privacy and protection standards. SaaS providers must invest in compliance efforts to ensure they meet these requirements, as non-compliance can lead to severe legal and financial consequences.
I'm curious - what kind of security do you have in place?
L
Latest activity: Nov 15, 2023
Chat and more
Reaching our to the community as we have just released Qwil on the NachoNacho platform. Qwil is an all-in one staff and client communication platform, call it a professional Whatsapp (but one which is really secure and GDPR compliant) for chat, secure doc sharing, e-signature, file manager etc etc. We built it for the banking industry and now cater for all sectors and all sizes.My questions to you:
How important is security? Are you worried about email phishing? SMS Smishing? Are your clients? do you hate encrypted email (i do)?
How about compliance? Are you concerned about data privacy, protection, GDPR, HIPAA and all those acronyms. Is the ability to own and monitor your staff conversations (and those who leave) important?
Are you looking to save money? i.e" target="_blank" rel="noreferrer">i.e. just too many apps? DocuSign, Slack, email, portals etc...jumping from one to another
Are you looking to make more money? i.e" target="_blank" rel="noreferrer">i.e reduce your sales cycle, improve onboarding process, speed up things, reduce the chasing
How do you generally engage externally with prospects and clients?
No need to answer all :) but feedback on certain pain points you have in your industry always useful for us to progress.
Of course always keen on feedback on Qwil - which is why we are not offering a free trial but a full plan for $1 for 60 days.
Laurent
CEO Qwil
K
Posted by Kelvin ThompsonNov 15, 2023
As a SaaS marketing consultant, I've seen firsthand the importance of robust security measures to protect sensitive data and user information. Clients are rightly concerned about these threats, and providers need to implement comprehensive security protocols to safeguard their platforms and users.
When it comes to compliance, the landscape is complex, with regulations like GDPR and HIPAA requiring strict adherence to data privacy and protection standards. SaaS providers must invest in compliance efforts to ensure they meet these requirements, as non-compliance can lead to severe legal and financial consequences.
I'm curious - what kind of security do you have in place?
When it comes to compliance, the landscape is complex, with regulations like GDPR and HIPAA requiring strict adherence to data privacy and protection standards. SaaS providers must invest in compliance efforts to ensure they meet these requirements, as non-compliance can lead to severe legal and financial consequences.
I'm curious - what kind of security do you have in place?
J
Posted by Janet Hood
Latest activity: Jan 29, 2023
Anybody tried using Freshchat in their project?
We've been having issues with Freshchat push notification service. Do you have any alternatives that has an updated documentation? Or does anyone know how to get past this issue?E
Posted by Emilie PollardJan 29, 2023
Have you tried updating the app first and checking the notification settings?
J
Posted by Janet Hood
Latest activity: Jan 29, 2023
Anybody tried using Freshchat in their project?
We've been having issues with Freshchat push notification service. Do you have any alternatives that has an updated documentation? Or does anyone know how to get past this issue?E
Posted by Emilie PollardJan 29, 2023
Have you tried updating the app first and checking the notification settings?
A
Posted by Abdirahman Zahra
Latest activity: Jan 16, 2024
Exploring Helppier for Product Updates
Recently started using Helppier to communicate product updates through in-app messages. How has it worked for you in keeping users informed without bombarding them with emails?N
Posted by Noor NasserJan 16, 2024
We integrated Helppier to handle our product updates, and it's been fantastic. The in-app messages provide a contextual understanding of the changes, and user feedback has been positive.
A
Posted by Abdirahman Zahra
Latest activity: Jan 16, 2024
Exploring Helppier for Product Updates
Recently started using Helppier to communicate product updates through in-app messages. How has it worked for you in keeping users informed without bombarding them with emails?N
Posted by Noor NasserJan 16, 2024
We integrated Helppier to handle our product updates, and it's been fantastic. The in-app messages provide a contextual understanding of the changes, and user feedback has been positive.
A
Posted by Alessandro Michael
Latest activity: Jan 17, 2024
Juphy vs Front
Has anyone used both Juphy and Front? I'm keen to hear your experiences and which one you found more effective for social support.M
Posted by Marion FinleyJan 17, 2024
As someone who's been burnt by tools that claim to do it all, Juphy's clarity on its role as a social support powerhouse is refreshing. No more navigating through features you don't need. It's a breath of fresh air compared to Front's attempt to be a jack of all trades. Juphy's focused approach ensures that every interaction is handled with precision, making it my preferred choice for untangling the social media support web.
A
Posted by Alessandro Michael
Latest activity: Jan 17, 2024
Juphy vs Front
Has anyone used both Juphy and Front? I'm keen to hear your experiences and which one you found more effective for social support.M
Posted by Marion FinleyJan 17, 2024
As someone who's been burnt by tools that claim to do it all, Juphy's clarity on its role as a social support powerhouse is refreshing. No more navigating through features you don't need. It's a breath of fresh air compared to Front's attempt to be a jack of all trades. Juphy's focused approach ensures that every interaction is handled with precision, making it my preferred choice for untangling the social media support web.
Posted by Rupert Smith
Latest activity: Feb 6, 2023
How to create a chatbot for my website?
Can you provide a detailed guide on how to create a chatbot for my website, including the necessary tools and technologies to be used, and any potential challenges or considerations I should keep in mind during the development process?L
Posted by Lisa MasseyFeb 6, 2023
Before I create a chatbot, I determine the purpose of the chatbot and design the conversation flow. Then I choose the platform (Ochatbot) then I design the conversation flow. Series of testing and refining before we launch it.
Posted by Rupert Smith
Latest activity: Feb 6, 2023
How to create a chatbot for my website?
Can you provide a detailed guide on how to create a chatbot for my website, including the necessary tools and technologies to be used, and any potential challenges or considerations I should keep in mind during the development process?L
Posted by Lisa MasseyFeb 6, 2023
Before I create a chatbot, I determine the purpose of the chatbot and design the conversation flow. Then I choose the platform (Ochatbot) then I design the conversation flow. Series of testing and refining before we launch it.
Posted by Jensen Atkins
Latest activity: Jan 30, 2023
LiveChat alternatives
My company is interested in integrating a live chat system on our website to create more leads and answer questions. We are considering LiveChat but I'd like to compare other apps. Has any one else used any system like this, and what were the benefits or problems that you ran into?L
Posted by Lukas TranJan 30, 2023
We have been using Freshchat and it helps us respond to customers immediately. LiveChat is also a good option so I suggest taking the time to explore the two. Having a live chat system has improved customer satisfaction and also provided us with valuable data and insights.
Posted by Jensen Atkins
Latest activity: Jan 30, 2023
LiveChat alternatives
My company is interested in integrating a live chat system on our website to create more leads and answer questions. We are considering LiveChat but I'd like to compare other apps. Has any one else used any system like this, and what were the benefits or problems that you ran into?L
Posted by Lukas TranJan 30, 2023
We have been using Freshchat and it helps us respond to customers immediately. LiveChat is also a good option so I suggest taking the time to explore the two. Having a live chat system has improved customer satisfaction and also provided us with valuable data and insights.
M
Posted by Manaka Heiji
Latest activity: Jun 5, 2023
Zendesk alternative
Which customer support software provides comparable features, integration options, and ticket management capabilities?P
Posted by Pu Yong-SikJun 5, 2023
You should check Freshservice, It's a cloud-based IT service desk and customer support software. It offers ticket management, asset management, and automation features. It integrates well with other IT and business tools.
M
Posted by Manaka Heiji
Latest activity: Jun 5, 2023
Zendesk alternative
Which customer support software provides comparable features, integration options, and ticket management capabilities?P
Posted by Pu Yong-SikJun 5, 2023
You should check Freshservice, It's a cloud-based IT service desk and customer support software. It offers ticket management, asset management, and automation features. It integrates well with other IT and business tools.
A
Posted by Alyssia Howell
Latest activity: Oct 10, 2023
Scaling Support with Freshdesk - Any Tips?
As our business grows, we're looking to scale our support operations using Freshdesk. How have you successfully scaled your support with this tool? Any best practices or lessons learned you can share?A
Posted by Alyssia Howell
Latest activity: Oct 10, 2023
Scaling Support with Freshdesk - Any Tips?
As our business grows, we're looking to scale our support operations using Freshdesk. How have you successfully scaled your support with this tool? Any best practices or lessons learned you can share?Top SaaS Experts
N
Nicolas Charoenloet279
Evan Hammer212
Leah Edwards197
Brian Lane177
Edie Orr137
