# Vendasta vs Freshworks CRM

Source: https://nachonacho.com/compare/vendasta-vs-freshworks-crm

Choose Vendasta if you sell products and services to local businesses under your own brand; choose Freshworks CRM, sold as Freshsales, if your priority is managing your own team’s sales pipeline. Vendasta combines a reseller marketplace, client portal, billing, and CRM. Freshsales focuses on contacts, deals, sales activities, and sales automation. Their pricing also works differently: Vendasta sets a monthly minimum that qualifying product purchases can satisfy, while Freshsales charges per user on paid plans.

## At a glance

| | Vendasta | Freshworks CRM |
| --- | --- | --- |
| Primary use | Selling and delivering products to local businesses | Managing contacts, deals, and sales activities |
| Client-facing sales | Resellable marketplace and customer-facing store | NA |
| Client branding | Co-branding on Starter; white-label portal on Professional | NA |
| Entry pricing | Starter: $99 monthly minimum | Free: $0 for up to three users |
| Paid plans | Professional: $499; Premium: $999 monthly minimum | Growth: $9; Pro: $39; Enterprise: $59 per user/month, billed annually |
| Billing commitment | Starter: monthly, no contract; higher listed plans: one-year contract | Listed paid prices billed annually |
| Included team seats | Starter: 1; Professional: 5; Premium: 10 | Free: up to 3 users; paid plans priced per user |
| Client accounts | Unlimited client accounts and client portal users | NA |
| Integrations | Native integrations, Zapier, and webhooks | Freshworks Marketplace apps and Zapier |
| Mobile access | Client Business App via browser installation or native app | Freshsales CRM apps for iOS and Android |
| Support | Email on Starter; chat and phone on Professional and above | CRM support email published |
| Trial | 14 days | 21 days |

## Which to choose

### Choose Vendasta if

- Agencies reselling products and services to local businesses
- Providers that want a branded client portal and store
- Teams managing sales, billing, and fulfillment together
- Providers serving clients with multiple locations

### Choose Freshworks CRM if

- Teams buying a CRM primarily for their own salespeople
- Small teams seeking a free plan for up to three users
- Sales teams that need sequences and territory management
- Teams that prefer per-user pricing to a monthly minimum

## Verdict

The deciding factor is whether you need to deliver services to clients or manage your own sales team. Vendasta fits agencies and other providers that want a client-facing store and portal alongside their CRM, provided its monthly minimum suits their business. Freshsales fits teams that want a sales CRM without adopting a reseller platform, especially small teams that can use its three-user Free plan.

## Questions

### Is Vendasta or Freshworks CRM a better fit for an agency?

Vendasta is the closer fit for an agency that wants to package, sell, bill for, and deliver products to local-business clients through a branded store and portal. Freshworks CRM, sold as Freshsales, is the closer fit if the agency mainly needs to manage its own contacts and sales pipeline.

### Do Vendasta and Freshsales offer free plans?

Freshsales publishes a Free plan for up to three users. Vendasta offers a 14-day free trial, but its listed Starter partner plan has a $99 monthly minimum; qualifying product purchases count toward that minimum.

### How do their paid prices compare?

Vendasta lists monthly minimums of $99 for Starter, $499 for Professional, and $999 for Premium. Freshsales lists Growth at $9, Pro at $39, and Enterprise at $59 per user per month when billed annually. The amounts use different pricing models and are not like-for-like seat prices.

### Does every Vendasta Marketplace purchase count toward its monthly minimum?

No. Vendasta says qualifying product purchases count toward the monthly minimum, but third-party Marketplace products do not.

### Which product supports a white-label client portal?

Vendasta lists a white-label client portal on Professional and a multi-location client portal on Premium. Its Starter plan is co-branded. Freshsales does not publish a comparable white-label client portal on the vendor pages checked.

### Which has more sales-focused features?

Freshsales publishes sales sequences and territory management on Pro, plus forecasting insights on Enterprise. Vendasta also includes CRM and sales workflows, but its platform additionally centers on selling and delivering products to business clients.

### Can either product connect to other tools?

Vendasta publishes native integrations, Zapier, and webhooks. Freshsales publishes Marketplace apps and a Zapier integration. Check the specific integration and plan requirements before buying.

### Can I use Vendasta or Freshsales on a phone?

Vendasta offers mobile access to its client Business App through a browser-installed app or a native app. Freshsales publishes iOS and Android CRM apps for sales users.

## Product pages

- Vendasta: https://nachonacho.com/product/Vendasta
- Freshworks CRM: https://nachonacho.com/product/Freshsales