# Freshchat vs Sceyt

Source: https://nachonacho.com/compare/freshchat-vs-sceyt

Choose Freshchat if your team needs an inbox for customer conversations across web, mobile, email and social channels; choose Sceyt if developers need to build messaging into an app. Freshchat prices its paid plans per support agent, while Sceyt prices its plans around monthly active app users. Both offer free plans, but their allowances measure different things.

## At a glance

| | Freshchat | Sceyt |
| --- | --- | --- |
| Primary use | Customer support messaging and agent inbox | In-app messaging API and SDKs |
| Chat interfaces | Web and mobile chat widget | Customizable iOS, Android and web UI kits |
| Messaging channels | Web, mobile apps, email; social and SMS on paid plans | One-to-one, group and broadcast in-app chat |
| Pricing basis | Per agent | Monthly active users |
| Free plan limit | Up to 10 agents | 100 monthly active users; 10 concurrent users |
| Paid starting price | Growth: $19/agent/month, billed annually | Starter: $99/month for 1,000 monthly active users |
| Other plans | Pro: $49; Enterprise: $79/agent/month, billed annually | Growth: $249/month for 1,000 users; Enterprise: custom |
| Integrations | Freshworks Marketplace apps, connectors and APIs | SDKs, REST API and webhooks |
| Private-cloud deployment | NA | Available on Enterprise |
| Vendor support | Support portal and community | Free: within 24 hours; Enterprise: 24/7 priority |
| File storage allowance | NA | Free: 1 GB; Starter: 10 GB; Growth: 25 GB |
| Bot integration | Freddy AI Agent on paid plans | Chatbot interface via webhooks |

## Which to choose

### Choose Freshchat if

- Support teams that need a shared agent inbox
- Businesses handling web, mobile, email and social conversations
- Teams seeking built-in routing and support reporting
- Buyers who prefer per-agent pricing

### Choose Sceyt if

- Developers adding chat to iOS, Android or web apps
- Products needing one-to-one, group or broadcast chat
- Teams customizing chat with SDKs, UI kits and APIs
- Enterprises seeking a published private-cloud deployment option

## Verdict

The deciding factor is who will use the chat system. Pick Freshchat for agents handling customer inquiries, routing conversations and using support automation. Pick Sceyt for a product team building one-to-one, group or broadcast messaging for its own users, particularly if customizable chat interfaces or an Enterprise private-cloud deployment matter.

## Questions

### Should I use Freshchat or Sceyt for customer support?

Freshchat is the closer fit for agents answering customer inquiries: it provides a shared inbox, a web and mobile chat widget, and paid-plan routing features. Sceyt is designed for developers adding messaging to an app.

### Should I use Freshchat or Sceyt to add chat between app users?

Sceyt is the closer fit for chat between app users. It publishes SDKs and customizable UI kits for iOS, Android and web, plus one-to-one, group and broadcast messaging.

### How do Freshchat and Sceyt charge?

Freshchat charges per agent on paid plans, starting at $19 per agent per month when billed annually. Sceyt uses monthly active user allowances; its Starter plan is $99 per month for 1,000 monthly active users. The prices measure different kinds of usage.

### What do the free plans include?

Freshchat's free plan allows up to 10 agents and includes a web and mobile chat widget and shared inbox. Sceyt's free plan allows 100 monthly active users, with a limit of 10 concurrent users.

### Can both products be used in mobile apps?

Yes, for different purposes. Freshchat publishes a mobile-app chat widget for customer support. Sceyt publishes iOS and Android SDKs and customizable UI kits for building in-app messaging.

### Which product supports social messaging?

Freshchat lists social media messengers on its paid plans. Sceyt describes its product as an in-app chat API; its published integrations include SDKs, a REST API and webhooks.

### Is private-cloud deployment available?

Sceyt lists private-cloud deployment on its custom-priced Enterprise plan. Freshchat does not publish a private-cloud deployment option on its product and pricing pages.

### How do their integration options differ?

Freshchat publishes Freshworks Marketplace apps, connectors and APIs for connecting support workflows. Sceyt publishes SDKs, customizable UI kits, a REST API and webhooks for integrating messaging into an application.

## Product pages

- Freshchat: https://nachonacho.com/product/Freshchat
- Sceyt: https://nachonacho.com/product/sceyt